[cisco-voip] No Corpoprate Directory available on Phones

[Ryan Ratliff]

The extensions come from the SCCP registration process and have nothing to
do with TFTP.  The phone gets locale, phone load, CCM, service URLs, etc
from TFTP.

I'd recommend getting a packet capture from behind one of the phones to see
why it isn't getting the config file.  Is the CIPC using the same TFTP
server as you see your phone using?

You can enable detailed TFTP traces and after resetting a phone search for
the phone's devicename.  You should see the request for the SEP<mac
addr>.cnf.xml file.  If you don't see this then either the phone is not able
to reach that TFTP server or the phone is pointed at a different server.

What phone load are your IP phones running and what is the model?  Some of
the older loads aren't compatible with 6.1 and the phone won't be able to
parse the config file. 


-Ryan 
-----Original Message-----
From: gweissenfels at gmx.de [mailto:gweissenfels at gmx.de] 
Sent: Thursday, October 23, 2008 10:35 AM
To: Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: RE: [cisco-voip] No Corpoprate Directory available on Phones

Hello Ryan,

the phones are registered to the CallManager. The call processing is
working. Don´t the phones get their extension and CSSs .... from CM via TFTP
?

Under the Menu Settings->Device Settings->Unified CM Configuration the TFTP
Server is configured and stated as Active.
In the HTTP Configuration all URLs are empty.

What can be the cause, that the phones do not get their config from the CM?

Thank you !
Gregor



-------- Original-Nachricht --------
> Datum: Thu, 23 Oct 2008 10:20:48 -0400
> Von: "Ryan Ratliff" <rratliff at cisco.com>
> An: gweissenfels at gmx.de, cisco-voip at puck.nether.net
> Betreff: RE: [cisco-voip] No Corpoprate Directory available on Phones

> If you look at the device settings does it show anything for Unified 
> CM 1, 2, etc? (Settings->Device Settings->Unified CM Configuration)
> 
> It sounds like the phones aren't able to get their config files from 
> the TFTP server.  Without this they won't have any service URLs
configured.
> Since the phones will attempt to register with the TFTP server as a 
> last resort that's probably why they are even registering.
> 
> Under Device Settings look at HTTP Configuration.  If all of those 
> fields are empty then the phones are definitely not getting their TFTP 
> config file.
> 
> 
> 
> -Ryan
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of 
> gweissenfels at gmx.de
> Sent: Thursday, October 23, 2008 9:04 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] No Corpoprate Directory available on Phones
> 
> Hello Team!
> 
> I use CUCM 6.1
> System version: 6.1.2.1000-13
> 
> I am facing the following problem:
> 
> All our Hardphones do not request the Corporate Directory or the Help 
> Pages, when i press the Directory or "?" Button. The correct Locale 
> Files are not loaded, too.
> 
> When i use an IP Communicator, it behaves completely different. The IP 
> Communicator loads the correct locales and reqests the Help and 
> corporate directory files, when i press the appropriate buttons.
> 
> The IP Communicator and the Hardphones reside in the same Subnet. The 
> CUCM resides in another subnet. There is no Firewall in between. I 
> tried to put the Phones in the same subnet as the CUCM, but that did 
> not fix the problem.
> I also tried another phone load.
> 
> 
> Any ideas ?
> 
> Thank you in advance
> 
> Gregor
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