[cisco-voip] CME vs Traditional PBX

[Syed Khalid Ali]

Thanks for the reply. I double checked the prompt file and infact
placed on root of the flash on my cisco router. I also check by
playing in windows media player to check if the prompt file itself is
not corrupted and it is ok. I did check the debug and it say file not
found and unable to play prompt???. This is really strange. Any ideas

On Tue, Oct 28, 2008 at 7:02 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> Syed,
>
> On your B-ACD, is the problem that your queuing is working but none of the
> prompt files are playing? What you have looks like my working configuration
> using the same B-ACD script version. I'm using different IOS, drop-through
> mode and different prompt files though. You have probably already done this,
> but maybe double check that the file names in your config are correct?
>
>>
>> 3- B-ACD and AA Probblem: Announcements are not played.
>> Using IOS: 12.4(20)T CCME 7.0(0)
>> Below is the config:
>>
>> application
>>  service queue flash:app-b-acd-2.1.2.2.tcl
>>  param queue-len 15
>>  param aa-hunt1 7005
>>  param number-of-hunt-grps 1
>>  param queue-manager-debugs 1
>>  !
>>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>>  paramspace english index 1
>>  param number-of-hunt-grps 1
>>  param handoff-string aa
>>  param dial-by-extension-option 2
>>  paramspace english language en
>>  param max-time-vm-retry 2
>>  param aa-pilot 7000
>>  param max-extension-length 4
>>  paramspace english location flash:
>>  param second-greeting-time 45
>>  param welcome-prompt _bacd_welcome.au
>>  param call-retry-timer 10
>>  param voice-mail 6007
>>  param max-time-call-retry 180
>>  param service-name queue
>>  !
>> dial-peer voice 50 voip
>>  service aa
>>  destination-pattern 7000
>>  session target ipv4:10.1.1.1
>>  incoming called-number 7000
>>  dtmf-relay h245-alphanumeric
>>  codec g711alaw
>> !
>> ephone-hunt 1 sequential
>>  pilot 7005
>>  list 7010,7011,7012
>> !
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Thanks,
Syed Khalid Ali