[cisco-voip] CME vs Traditional PBX

[Ed Leatherman]

Syed,

On your B-ACD, is the problem that your queuing is working but none of the
prompt files are playing? What you have looks like my working configuration
using the same B-ACD script version. I'm using different IOS, drop-through
mode and different prompt files though. You have probably already done this,
but maybe double check that the file names in your config are correct?


> 3- B-ACD and AA Probblem: Announcements are not played.
> Using IOS: 12.4(20)T CCME 7.0(0)
> Below is the config:
>
> application
>  service queue flash:app-b-acd-2.1.2.2.tcl
>  param queue-len 15
>  param aa-hunt1 7005
>  param number-of-hunt-grps 1
>  param queue-manager-debugs 1
>  !
>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>  paramspace english index 1
>  param number-of-hunt-grps 1
>  param handoff-string aa
>  param dial-by-extension-option 2
>  paramspace english language en
>  param max-time-vm-retry 2
>  param aa-pilot 7000
>  param max-extension-length 4
>  paramspace english location flash:
>  param second-greeting-time 45
>  param welcome-prompt _bacd_welcome.au
>  param call-retry-timer 10
>  param voice-mail 6007
>  param max-time-call-retry 180
>  param service-name queue
>  !
> dial-peer voice 50 voip
>  service aa
>  destination-pattern 7000
>  session target ipv4:10.1.1.1
>  incoming called-number 7000
>  dtmf-relay h245-alphanumeric
>  codec g711alaw
> !
> ephone-hunt 1 sequential
>  pilot 7005
>  list 7010,7011,7012
> !
>



-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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