[cisco-voip] Unity Call Handler and AC

[Ryan Ratliff]

Check out
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a03tod
.html (4.1).

Basically TOD works by making a partition active only at certain times.
Your config would be something like:

Hunt pilot for CS - dn 1000 in PartitionA
DN for security phone - dn 2000 in PartitionA
Xlate pattern 1000 -> 2000 in PartitionXlate

The CSS for Unity ports doing the transfer has PartitionXlate before
PartitionA

ToD settings for PartitionXlate such that it is only active after hours
(5pm-9AM M-F, 24hrs on weekend).

When the PartitionXlate is active calls to 1000 will get translated to 2000.
When the partition is inactive calls to 1000 will ring the CS hunt pilot.

The tricky part is I believe the AC hunt group has you set a DN/Partition
combo which may break this call flow.  You'll have to play with it to test.


-Ryan 
-----Original Message-----
From: charl.ccrofton at gmail.com [mailto:charl.ccrofton at gmail.com] On Behalf
Of Lemon
Sent: Wednesday, October 29, 2008 11:50 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Unity Call Handler and AC

HI,


On Wed, Oct 29, 2008 at 12:48 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> What version of CUCM is your customer using?
>
> You can have the hunt pilot for CS as the always route member of the 
> AC hunt group, then the security phone either as the CFNA destination 
> for the CS hunt pilot or intercept the CS hunt pilot calls via TOD
partition.

I have configured a CTI Route Point which is forwarded to a Unity Connection
Call Haldler.
The Call Handler does the following:

welcome to Acme Inc
enter the extention if you know it
or
press 1 for Support
or
press 0 for an Operator

The Operator is AC which has a "always route member" set to fwd calls to the
Support guys.

All of the above is working fine - now i need to somehow get some Time of
Day routing working here thst is it is after-hours all calls into the CTI RP
gets either fwd'ed or translated to security......and somehow I am missing
this. any suggestions??

>
> If you are running any version of 5.x or later and are even 
> contemplating using AC you have to get the fix for CSCsq93935.

cheers thanks for this Ryan - we are scheduled to upgrade to some 6.x
flavour in the next week or so.

thnx
charl