[cisco-voip] Unity Call Handler and AC

[Lemon]

HI,


On Wed, Oct 29, 2008 at 12:48 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> What version of CUCM is your customer using?
>
> You can have the hunt pilot for CS as the always route member of the AC hunt
> group, then the security phone either as the CFNA destination for the CS
> hunt pilot or intercept the CS hunt pilot calls via TOD partition.

I have configured a CTI Route Point which is forwarded to a Unity
Connection Call Haldler.
The Call Handler does the following:

welcome to Acme Inc
enter the extention if you know it
or
press 1 for Support
or
press 0 for an Operator

The Operator is AC which has a "always route member" set to fwd calls
to the Support guys.

All of the above is working fine - now i need to somehow get some Time
of Day routing working here thst is it is after-hours all calls into
the CTI RP gets either fwd'ed or translated to security......and
somehow I am missing this. any suggestions??

>
> If you are running any version of 5.x or later and are even contemplating
> using AC you have to get the fix for CSCsq93935.

cheers thanks for this Ryan - we are scheduled to upgrade to some 6.x
flavour in the next week or so.

thnx
charl