[cisco-voip] Date/Time Issue

Thu Oct 30 08:57:45 EDT 2008

Hi Mark,

The phone load you are running is not a DST patched phone load. So I don¹t
think you applied all the required DST patches. The issue you described
sounds similar to 
CSCsi09102.

Chris Ward 

From: Mark Pratt <Mark.Pratt at wageworks.com>
Date: Wed, 29 Oct 2008 14:19:50 -0700
To: Chris Ward <chrward at cisco.com>, "Jason Aarons (US)"
<jason.aarons at us.didata.com>, "cisco-voip at puck.nether.net"
<cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Date/Time Issue

I remember the DST patches last year, and did apply the ones the pertained
to this version of CM. There is always the chance that something was missed.
As far as SR¹s yes there are ones to be applied (scheduled for our next
maintenance window in fact.)

I guess I was mostly curious because it only affected one site out of 5 and
the site that was affected uses the same date/time group as 2 sites that
were not affected. And that just rebooting the phones fixed the issue, which
would indicate to me the date/time group was correct.  Also there are three
other sites that register to that subscriber though they are all in
different time zones and it only affected the CT.

Like I said, just curious as to what may have happened. I appreciate every
ones input and I will look back at the DT patches and see if something was
missed.

Thanks
Mark

From: Chris Ward [mailto:chrward at cisco.com]
Sent: Wednesday, October 29, 2008 1:54 PM
To: Mark Pratt; Jason Aarons (US); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Date/Time Issue

Are there any service releases on the following:

4.1(3)
2000.4.5a

There was a huge set of DST patches that were published last march due to
the change in US DST shifts (3 weeks earlier and 1 week later). I would say
by looking at the phone load and these versions above, that you probably
don¹t have most of these DST patches.

Please see:
http://www.cisco.com/en/US/ts/fn/620/fn62669.html

Chris Ward 

From: Mark Pratt <Mark.Pratt at wageworks.com>
Date: Wed, 29 Oct 2008 13:48:04 -0700
To: "Jason Aarons (US)" <jason.aarons at us.didata.com>,
"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Date/Time Issue

Jason

7960 P00308000400
7961 SCCP41.8-2-1S
4.1(3)
2000.4.5a

Thanks
Mark

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
Sent: Wednesday, October 29, 2008 1:19 PM
To: Mark Pratt; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Date/Time Issue

What a) model phone and b) device phone load and  c) version CallManager and
d) what OS Update version if 4x

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mark Pratt
Sent: Wednesday, October 29, 2008 2:54 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Date/Time Issue

Sorry, forgot to mention that rebooting the phones corrected the time.

Thanks
Mark

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Wednesday, October 29, 2008 11:30 AM
To: Mark Pratt; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Date/Time Issue

Check whether those subscribers are set to adjust the time automatically for
DST (assuming they are Windows CCM).

-Ryan 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mark Pratt
Sent: Wednesday, October 29, 2008 1:49 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Date/Time Issue
Hi all,

I had a weird instance occur on Monday. One of our offices opened and
noticed that the time on most of their phones (80%) was off by an hour.
This office is located in the Central Time Zone. We have other offices in
the CT that were not off at all. All offices in the CT use the same
date/time group. The only difference between these 2 locations is the server
they register to. I checked and the server times are within 15 seconds of
each other.  All of our other offices in PT, MT ET were fine as well and
they also register to one of these two servers.

Anybody got any ideas?

Thanks,
Mark

Mark Pratt 
IPT Specialist, IT Operations
Direct: 480-291-0431
mark.pratt at wageworks.com
<http://www.wageworks.com/>
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