[cisco-voip] CUCM 6.1 Integration with Recording Solutions

STEVEN CASPER SCASPER at mtb.com
Fri Oct 31 09:06:26 EDT 2008


We are looking at using Nice or Verient/Witness to record calls on a CUCM 6.1 cluster for compliance recording. We do not use IPCC Express or Enterprise so this will be a straight non ACD JTAPI recording implementation using Dual Media Streaming. 
 
Can anyone comment on their experiences with either vendor  and anything we should consider or watch out for?
 
Thanks!
Steve

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