[cisco-voip] CUCM 6.1.2 Integration with NICE Logger - Extension Mobility

[Boon-Wah Tay@PS@DCSG-STC]

The CUCM Version is already 6.1.2.1000-13, so I am not sure why it does
not record the extension mobility user.

Spanning switch ports were used.

-----Original Message-----
From: charl.ccrofton at gmail.com [mailto:charl.ccrofton at gmail.com] On
Behalf Of Lemon
Sent: Friday, October 31, 2008 5:58 PM
To: Boon-Wah Tay at PS@DCSG-STC
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.1.2 Integration with NICE Logger -
Extension Mobility

Hi,

On Fri, Oct 31, 2008 at 2:44 AM, Boon-Wah Tay at PS@DCSG-STC
<Boon-Wah.Tay at datacraft-asia.com> wrote:
> Hi there
>
> Does anyone have experience with CUCM 6.1.2 Integration with NICE
> Logger? Specifically, can extension mobility users be recorded?
>
> Having issue with recording for Extension Mobility user and the NICE
> engineer is pointing the finger that the Cisco TSP has issue?

just been through all these pains:

had to upgrade from 6.1.1 to 6.1.2.1000-13 for the TSP driver to work
we use extension mobility and can record them fine........eventually
luck in our case the users do not move and use the same phones all the
time so we associated the specific user phones to the NICE end-user.

Are you using a SIP trunk to the logger or spanning switch ports?


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