[cisco-voip] CME B-ACD and AA problem

[Syed Khalid Ali]

Production router. Latest is 12.4(22)T, not available on download
center! Since the customer ordered CCME 7, therefore we cannot go down
below 12.4(20)T.

One more thing, what about CCME 4.3. Is same in comparison with cme 7.0?

Thanks
Khalid


On Fri, Oct 31, 2008 at 5:27 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> Is the router in production? maybe you can try a different IOS version or
> B-ACD script version (not sure what the latest/greatest is right now). I'm
> grasping at straws at this point though, sorry. It sounds like it should
> work from what you've said.
>
> On Fri, Oct 31, 2008 at 1:23 AM, Syed Khalid Ali
> <syed.khalid.khursheed at gmail.com> wrote:
>>
>> No,
>>
>> Phones are not configured to be logged-in/out. The hunt group is
>> working fine when the pilot number is dialed. I even tried the example
>> config that comes with b-acd and aa readme file and that one is not
>> working as well. Same problem phone(s) show " 1 call in queue" and the
>> light on handset blinks.
>>
>> Thanks
>> Khalid
>>
>> On Thu, Oct 30, 2008 at 5:30 PM, Ed Leatherman <ealeatherman at gmail.com>
>> wrote:
>> > Khalid,
>> >
>> > Are your phones setup to be logged in/out of the hunt group? Might be
>> > something to check.. sounds like they are setup right and just logged
>> > out
>> > maybe?
>> >
>> > !
>> > telephony-service
>> > hunt-group logout HLog
>> > !
>> >
>> > On Wed, Oct 29, 2008 at 6:38 AM, Syed Khalid Ali
>> > <syed.khalid.khursheed at gmail.com> wrote:
>> >>
>> >> Dear all,
>> >>
>> >> I am able implement the CME B-ACD. The dial-by extension option is
>> >> working fine but when I select the hunt group option which is 1 (in
>> >> this case) or 0 for operator, either nothing happens or the call is
>> >> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
>> >> not ring and red-light on the handset starts to blink for sometime.
>> >> Also during configuration, router showed a number of parmas not
>> >> registerd.
>> >> Using CCME 7.0(0) and IOS 12.4(20)T
>> >> Below is the config:
>> >>
>> >> application
>> >>  service queue flash:app-b-acd-2.1.2.2.tcl
>> >>  param queue-len 15
>> >>  param aa-hunt1 7005
>> >>  param number-of-hunt-grps 1
>> >>  param queue-manager-debugs 1
>> >>  !
>> >>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>> >>  paramspace english index 1
>> >>  param number-of-hunt-grps 1
>> >>  param dial-by-extension-option 3
>> >>  param handoff-string aa
>> >>  paramspace english language en
>> >>  param max-time-vm-retry 3
>> >>  param max-extension-length 4
>> >>  param aa-pilot 7000
>> >>  paramspace english location flash:
>> >>  param second-greeting-time 45
>> >>  param welcome-prompt _bacd_welcome.au
>> >>  param max-time-call-retry 600
>> >>  param voice-mail 1003
>> >>  param service-name queue
>> >>  !
>> >>  dial-peer voice 60 voip
>> >>  service aa
>> >>  destination-pattern 7000
>> >>  session target ipv4:10.1.1.1
>> >>  incoming called-number 7000
>> >>  dtmf-relay h245-alphanumeric
>> >>  codec g711ulaw
>> >> !
>> >> ephone-hunt 2 sequential
>> >>  pilot 7005
>> >>  list 1001, 1002
>> >>  timeout 10, 10
>> >>  statistics collect
>> >>
>> >> --
>> >> Thanks,
>> >> Syed Khalid Ali
>> >
>> >
>> >
>> > --
>> > Ed Leatherman
>> > Assistant Director, Voice Services
>> > West Virginia University
>> > Telecommunications and Network Operations
>> >
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>