[cisco-voip] CME B-ACD and AA problem

[Ed Leatherman]

Is the router in production? maybe you can try a different IOS version or
B-ACD script version (not sure what the latest/greatest is right now). I'm
grasping at straws at this point though, sorry. It sounds like it should
work from what you've said.

On Fri, Oct 31, 2008 at 1:23 AM, Syed Khalid Ali <
syed.khalid.khursheed at gmail.com> wrote:

> No,
>
> Phones are not configured to be logged-in/out. The hunt group is
> working fine when the pilot number is dialed. I even tried the example
> config that comes with b-acd and aa readme file and that one is not
> working as well. Same problem phone(s) show " 1 call in queue" and the
> light on handset blinks.
>
> Thanks
> Khalid
>
> On Thu, Oct 30, 2008 at 5:30 PM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:
> > Khalid,
> >
> > Are your phones setup to be logged in/out of the hunt group? Might be
> > something to check.. sounds like they are setup right and just logged out
> > maybe?
> >
> > !
> > telephony-service
> > hunt-group logout HLog
> > !
> >
> > On Wed, Oct 29, 2008 at 6:38 AM, Syed Khalid Ali
> > <syed.khalid.khursheed at gmail.com> wrote:
> >>
> >> Dear all,
> >>
> >> I am able implement the CME B-ACD. The dial-by extension option is
> >> working fine but when I select the hunt group option which is 1 (in
> >> this case) or 0 for operator, either nothing happens or the call is
> >> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
> >> not ring and red-light on the handset starts to blink for sometime.
> >> Also during configuration, router showed a number of parmas not
> >> registerd.
> >> Using CCME 7.0(0) and IOS 12.4(20)T
> >> Below is the config:
> >>
> >> application
> >>  service queue flash:app-b-acd-2.1.2.2.tcl
> >>  param queue-len 15
> >>  param aa-hunt1 7005
> >>  param number-of-hunt-grps 1
> >>  param queue-manager-debugs 1
> >>  !
> >>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
> >>  paramspace english index 1
> >>  param number-of-hunt-grps 1
> >>  param dial-by-extension-option 3
> >>  param handoff-string aa
> >>  paramspace english language en
> >>  param max-time-vm-retry 3
> >>  param max-extension-length 4
> >>  param aa-pilot 7000
> >>  paramspace english location flash:
> >>  param second-greeting-time 45
> >>  param welcome-prompt _bacd_welcome.au
> >>  param max-time-call-retry 600
> >>  param voice-mail 1003
> >>  param service-name queue
> >>  !
> >>  dial-peer voice 60 voip
> >>  service aa
> >>  destination-pattern 7000
> >>  session target ipv4:10.1.1.1
> >>  incoming called-number 7000
> >>  dtmf-relay h245-alphanumeric
> >>  codec g711ulaw
> >> !
> >> ephone-hunt 2 sequential
> >>  pilot 7005
> >>  list 1001, 1002
> >>  timeout 10, 10
> >>  statistics collect
> >>
> >> --
> >> Thanks,
> >> Syed Khalid Ali
> >
> >
> >
> > --
> > Ed Leatherman
> > Assistant Director, Voice Services
> > West Virginia University
> > Telecommunications and Network Operations
> >
>



-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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