[cisco-voip] CME B-ACD and AA problem

[Syed Khalid Ali]

No,

Phones are not configured to be logged-in/out. The hunt group is
working fine when the pilot number is dialed. I even tried the example
config that comes with b-acd and aa readme file and that one is not
working as well. Same problem phone(s) show " 1 call in queue" and the
light on handset blinks.

Thanks
Khalid

On Thu, Oct 30, 2008 at 5:30 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> Khalid,
>
> Are your phones setup to be logged in/out of the hunt group? Might be
> something to check.. sounds like they are setup right and just logged out
> maybe?
>
> !
> telephony-service
> hunt-group logout HLog
> !
>
> On Wed, Oct 29, 2008 at 6:38 AM, Syed Khalid Ali
> <syed.khalid.khursheed at gmail.com> wrote:
>>
>> Dear all,
>>
>> I am able implement the CME B-ACD. The dial-by extension option is
>> working fine but when I select the hunt group option which is 1 (in
>> this case) or 0 for operator, either nothing happens or the call is
>> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
>> not ring and red-light on the handset starts to blink for sometime.
>> Also during configuration, router showed a number of parmas not
>> registerd.
>> Using CCME 7.0(0) and IOS 12.4(20)T
>> Below is the config:
>>
>> application
>>  service queue flash:app-b-acd-2.1.2.2.tcl
>>  param queue-len 15
>>  param aa-hunt1 7005
>>  param number-of-hunt-grps 1
>>  param queue-manager-debugs 1
>>  !
>>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>>  paramspace english index 1
>>  param number-of-hunt-grps 1
>>  param dial-by-extension-option 3
>>  param handoff-string aa
>>  paramspace english language en
>>  param max-time-vm-retry 3
>>  param max-extension-length 4
>>  param aa-pilot 7000
>>  paramspace english location flash:
>>  param second-greeting-time 45
>>  param welcome-prompt _bacd_welcome.au
>>  param max-time-call-retry 600
>>  param voice-mail 1003
>>  param service-name queue
>>  !
>>  dial-peer voice 60 voip
>>  service aa
>>  destination-pattern 7000
>>  session target ipv4:10.1.1.1
>>  incoming called-number 7000
>>  dtmf-relay h245-alphanumeric
>>  codec g711ulaw
>> !
>> ephone-hunt 2 sequential
>>  pilot 7005
>>  list 1001, 1002
>>  timeout 10, 10
>>  statistics collect
>>
>> --
>> Thanks,
>> Syed Khalid Ali
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>