[cisco-voip] CME B-ACD and AA problem

[Ed Leatherman]

Khalid,

Are your phones setup to be logged in/out of the hunt group? Might be
something to check.. sounds like they are setup right and just logged out
maybe?

!
telephony-service
hunt-group logout HLog
!

On Wed, Oct 29, 2008 at 6:38 AM, Syed Khalid Ali <
syed.khalid.khursheed at gmail.com> wrote:

> Dear all,
>
> I am able implement the CME B-ACD. The dial-by extension option is
> working fine but when I select the hunt group option which is 1 (in
> this case) or 0 for operator, either nothing happens or the call is
> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
> not ring and red-light on the handset starts to blink for sometime.
> Also during configuration, router showed a number of parmas not
> registerd.
> Using CCME 7.0(0) and IOS 12.4(20)T
> Below is the config:
>
> application
>  service queue flash:app-b-acd-2.1.2.2.tcl
>  param queue-len 15
>  param aa-hunt1 7005
>  param number-of-hunt-grps 1
>  param queue-manager-debugs 1
>  !
>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>  paramspace english index 1
>  param number-of-hunt-grps 1
>  param dial-by-extension-option 3
>  param handoff-string aa
>  paramspace english language en
>  param max-time-vm-retry 3
>  param max-extension-length 4
>  param aa-pilot 7000
>  paramspace english location flash:
>  param second-greeting-time 45
>  param welcome-prompt _bacd_welcome.au
>  param max-time-call-retry 600
>  param voice-mail 1003
>  param service-name queue
>  !
>  dial-peer voice 60 voip
>  service aa
>  destination-pattern 7000
>  session target ipv4:10.1.1.1
>  incoming called-number 7000
>  dtmf-relay h245-alphanumeric
>  codec g711ulaw
> !
> ephone-hunt 2 sequential
>  pilot 7005
>  list 1001, 1002
>  timeout 10, 10
>  statistics collect
>
> --
> Thanks,
> Syed Khalid Ali
>



-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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