[cisco-voip] CME B-ACD and AA problem
Syed Khalid Ali
syed.khalid.khursheed at gmail.com
Wed Oct 29 08:04:34 EDT 2008
Router#dir
Directory of flash:/
1 -rw- 660 Oct 18 2008 06:11:50 +05:00 vlan.dat
2 -rw- 23660 Oct 28 2008 14:15:04 +05:00 enter_account.au
3 -rw- 24164 Oct 28 2008 14:15:38 +05:00 enter_pin.au
4 -rw- 24985 Oct 28 2008 16:11:04 +05:00 app-b-acd-2.1.2.2.tcl
5 -rw- 35485 Oct 28 2008 16:09:16 +05:00
app-b-acd-aa-2.1.2.2.tcl
6 -rw- 83291 Oct 28 2008 16:11:20 +05:00 en_bacd_disconnect.au
7 -rw- 63055 Oct 28 2008 16:12:28 +05:00 en_bacd_enter_dest.au
8 -rw- 37952 Oct 28 2008 16:12:32 +05:00
en_bacd_invalidoption.au
9 -rw- 496521 Oct 28 2008 16:12:44 +05:00
en_bacd_music_on_hold.au
10 -rw- 123446 Oct 28 2008 16:12:50 +05:00
en_bacd_options_menu.au
11 -rw- 42978 Oct 28 2008 16:12:58 +05:00 en_bacd_welcome.au
12 -rw- 34794 Oct 28 2008 16:13:04 +05:00
en_bacd_xferto_operator.au
13 drw- 0 Sep 9 2008 10:42:20 +05:00 bacdprompts
25 drw- 0 Sep 9 2008 10:42:38 +05:00 Desktops
38 drw- 0 Sep 9 2008 10:42:44 +05:00 GUI
57 drw- 0 Sep 9 2008 10:42:48 +05:00 PHONE
138 drw- 0 Sep 9 2008 10:44:34 +05:00 ringtones
172 -rw- 22542 Aug 8 2008 02:32:46 +05:00
CME-7-0-full-readme-v.1.0.txt
173 -rw- 496521 Jan 15 2008 01:24:00 +05:00 music-on-hold.au
174 -rw- 48165804 Oct 27 2008 11:44:46 +05:00
c2800nm-spservicesk9-mz.124-20.T.bin
256503808 bytes total (138645504 bytes free) Router#
On Wed, Oct 29, 2008 at 4:48 PM, Ryan West <rwest at zyedge.com> wrote:
> Where's your moh file. Looks like it can't find it.
>
> Sent from handheld.
>
> On Oct 29, 2008, at 7:00 AM, "Syed Khalid Ali" <syed.khalid.khursheed at gmail.com
> > wrote:
>
>> I am able to take the debug but I could not understand a single thing.
>> Any one have any idea?
>> Below is the debug:
>> *Oct 29 09:37:57.511: //206//TCL :/tcl_PutsObjCmd:
>> proc init_perCallvars
>> *Oct 29 09:37:57.511:
>> *Oct 29 09:37:57.515: //206//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing
>> Welcome Prompt and options menu ++ *Oct 29 09:37:57.947: //11//TCL
>> :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<< *Oct 29
>> 09:37:57.947: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
>> {TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}} <<<
>> Router>
>> *Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New
>> incoming call to queue 7005 +++ *Oct 29 09:37:59.423:
>> //206//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl
>> modulespace. code=1 code=ERROR *Oct 29 09:37:59.423: TCL script
>> failure
>> Result:
>> Play Failed
>> *Oct 29 09:37:59.423: TCL script failure errorInfo:
>> Play Failed
>> while executing
>> "media play leg_incoming moh:livemoh"
>> ("default" arm line 15)
>> invoked from within
>> "switch -exact $optionSelected {
>> {#} {
>> act_RetryMenu
>> }
>> {0} {
>> act_GotDestNoOption
>> }
>> default {
>> set playMusicFlag 1
>> ..."
>> (procedure "act_Go
>> Router>tDest" line 33)
>> invoked from within
>> "act_GotDest"
>> *Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE
>> QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}}
>> {TclModule_473FB0EC_0_8836716 {CALL_NEW} {1225273079}} <<< *Oct 29
>> 09:37:59.435: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 7005 Queue
>> Length = 2 +++ *Oct 29 09:37:59.443: //11//TCL :/tcl_PutsObjCmd: TCL
>> B-ACD: >>> THE QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW}
>> {1225273058}} <<<
>>
>>
>>
>>
>> On Wed, Oct 29, 2008 at 3:38 PM, Syed Khalid Ali
>> <syed.khalid.khursheed at gmail.com> wrote:
>>> Dear all,
>>>
>>> I am able implement the CME B-ACD. The dial-by extension option is
>>> working fine but when I select the hunt group option which is 1 (in
>>> this case) or 0 for operator, either nothing happens or the call is
>>> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
>>> not ring and red-light on the handset starts to blink for sometime.
>>> Also during configuration, router showed a number of parmas not
>>> registerd.
>>> Using CCME 7.0(0) and IOS 12.4(20)T
>>> Below is the config:
>>>
>>> application
>>> service queue flash:app-b-acd-2.1.2.2.tcl
>>> param queue-len 15
>>> param aa-hunt1 7005
>>> param number-of-hunt-grps 1
>>> param queue-manager-debugs 1
>>> !
>>> service aa flash:app-b-acd-aa-2.1.2.2.tcl
>>> paramspace english index 1
>>> param number-of-hunt-grps 1
>>> param dial-by-extension-option 3
>>> param handoff-string aa
>>> paramspace english language en
>>> param max-time-vm-retry 3
>>> param max-extension-length 4
>>> param aa-pilot 7000
>>> paramspace english location flash:
>>> param second-greeting-time 45
>>> param welcome-prompt _bacd_welcome.au
>>> param max-time-call-retry 600
>>> param voice-mail 1003
>>> param service-name queue
>>> !
>>> dial-peer voice 60 voip
>>> service aa
>>> destination-pattern 7000
>>> session target ipv4:10.1.1.1
>>> incoming called-number 7000
>>> dtmf-relay h245-alphanumeric
>>> codec g711ulaw
>>> !
>>> ephone-hunt 2 sequential
>>> pilot 7005
>>> list 1001, 1002
>>> timeout 10, 10
>>> statistics collect
>>>
>>> --
>>> Thanks,
>>> Syed Khalid Ali
>>>
>>
>>
>>
>> --
>> Thanks,
>> Syed Khalid Ali
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Thanks,
Syed Khalid Ali
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