[cisco-voip] CME B-ACD and AA problem

[Ryan West]

Where's your moh file. Looks like it can't find it.

Sent from handheld.

On Oct 29, 2008, at 7:00 AM, "Syed Khalid Ali" <syed.khalid.khursheed at gmail.com 
 > wrote:

> I am able to take the debug but I could not understand a single thing.
> Any one have any idea?
> Below is the debug:
> *Oct 29 09:37:57.511: //206//TCL :/tcl_PutsObjCmd:
> proc init_perCallvars
> *Oct 29 09:37:57.511:
> *Oct 29 09:37:57.515: //206//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing
> Welcome Prompt and options menu ++ *Oct 29 09:37:57.947: //11//TCL
> :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<< *Oct 29
> 09:37:57.947: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
> {TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}} <<<
> Router>
> *Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New
> incoming call to queue 7005 +++ *Oct 29 09:37:59.423:
> //206//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl
> modulespace. code=1 code=ERROR *Oct 29 09:37:59.423: TCL script
> failure
>        Result:
>                         Play Failed
> *Oct 29 09:37:59.423:   TCL script failure errorInfo:
>                        Play Failed
>    while executing
> "media play leg_incoming moh:livemoh"
>    ("default" arm line 15)
>    invoked from within
> "switch -exact $optionSelected {
>                                {#} {
>                                        act_RetryMenu
>                                }
>                                {0} {
>                                        act_GotDestNoOption
>                                }
>                                default {
>                                        set playMusicFlag 1
>                        ..."
>    (procedure "act_Go
> Router>tDest" line 33)
>    invoked from within
> "act_GotDest"
> *Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE
> QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}}
> {TclModule_473FB0EC_0_8836716 {CALL_NEW} {1225273079}} <<< *Oct 29
> 09:37:59.435: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 7005 Queue
> Length = 2 +++ *Oct 29 09:37:59.443: //11//TCL :/tcl_PutsObjCmd: TCL
> B-ACD:  >>> THE QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW}
> {1225273058}} <<<
>
>
>
>
> On Wed, Oct 29, 2008 at 3:38 PM, Syed Khalid Ali
> <syed.khalid.khursheed at gmail.com> wrote:
>> Dear all,
>>
>> I am able implement the CME B-ACD. The dial-by extension option is
>> working fine but when I select the hunt group option which is 1 (in
>> this case) or 0 for operator, either nothing happens or the call is
>> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
>> not ring and red-light on the handset starts to blink for sometime.
>> Also during configuration, router showed a number of parmas not
>> registerd.
>> Using CCME 7.0(0) and IOS 12.4(20)T
>> Below is the config:
>>
>> application
>> service queue flash:app-b-acd-2.1.2.2.tcl
>> param queue-len 15
>> param aa-hunt1 7005
>> param number-of-hunt-grps 1
>> param queue-manager-debugs 1
>> !
>> service aa flash:app-b-acd-aa-2.1.2.2.tcl
>> paramspace english index 1
>> param number-of-hunt-grps 1
>> param dial-by-extension-option 3
>> param handoff-string aa
>> paramspace english language en
>> param max-time-vm-retry 3
>> param max-extension-length 4
>> param aa-pilot 7000
>> paramspace english location flash:
>> param second-greeting-time 45
>> param welcome-prompt _bacd_welcome.au
>> param max-time-call-retry 600
>> param voice-mail 1003
>> param service-name queue
>> !
>> dial-peer voice 60 voip
>> service aa
>> destination-pattern 7000
>> session target ipv4:10.1.1.1
>> incoming called-number 7000
>> dtmf-relay h245-alphanumeric
>> codec g711ulaw
>> !
>> ephone-hunt 2 sequential
>> pilot 7005
>> list 1001, 1002
>> timeout 10, 10
>> statistics collect
>>
>> --
>> Thanks,
>> Syed Khalid Ali
>>
>
>
>
> -- 
> Thanks,
> Syed Khalid Ali
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