[cisco-voip] CME B-ACD and AA problem

[Syed Khalid Ali]

I am able to take the debug but I could not understand a single thing.
Any one have any idea?
Below is the debug:
*Oct 29 09:37:57.511: //206//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Oct 29 09:37:57.511:
*Oct 29 09:37:57.515: //206//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing
Welcome Prompt and options menu ++ *Oct 29 09:37:57.947: //11//TCL
:/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<< *Oct 29
09:37:57.947: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}} <<<
Router>
*Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New
incoming call to queue 7005 +++ *Oct 29 09:37:59.423:
//206//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl
modulespace. code=1 code=ERROR *Oct 29 09:37:59.423: TCL script
failure
        Result:
                         Play Failed
*Oct 29 09:37:59.423:   TCL script failure errorInfo:
                        Play Failed
    while executing
"media play leg_incoming moh:livemoh"
    ("default" arm line 15)
    invoked from within
"switch -exact $optionSelected {
                                {#} {
                                        act_RetryMenu
                                }
                                {0} {
                                        act_GotDestNoOption
                                }
                                default {
                                        set playMusicFlag 1
                        ..."
    (procedure "act_Go
Router>tDest" line 33)
    invoked from within
"act_GotDest"
*Oct 29 09:37:59.423: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE
QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW} {1225273058}}
{TclModule_473FB0EC_0_8836716 {CALL_NEW} {1225273079}} <<< *Oct 29
09:37:59.435: //11//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 7005 Queue
Length = 2 +++ *Oct 29 09:37:59.443: //11//TCL :/tcl_PutsObjCmd: TCL
B-ACD:  >>> THE QUEUE IS {TclModule_473FC50C_0_8815408 {CALL_NEW}
{1225273058}} <<<




On Wed, Oct 29, 2008 at 3:38 PM, Syed Khalid Ali
<syed.khalid.khursheed at gmail.com> wrote:
> Dear all,
>
> I am able implement the CME B-ACD. The dial-by extension option is
> working fine but when I select the hunt group option which is 1 (in
> this case) or 0 for operator, either nothing happens or the call is
> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do
> not ring and red-light on the handset starts to blink for sometime.
> Also during configuration, router showed a number of parmas not
> registerd.
> Using CCME 7.0(0) and IOS 12.4(20)T
> Below is the config:
>
> application
>  service queue flash:app-b-acd-2.1.2.2.tcl
>  param queue-len 15
>  param aa-hunt1 7005
>  param number-of-hunt-grps 1
>  param queue-manager-debugs 1
>  !
>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
>  paramspace english index 1
>  param number-of-hunt-grps 1
>  param dial-by-extension-option 3
>  param handoff-string aa
>  paramspace english language en
>  param max-time-vm-retry 3
>  param max-extension-length 4
>  param aa-pilot 7000
>  paramspace english location flash:
>  param second-greeting-time 45
>  param welcome-prompt _bacd_welcome.au
>  param max-time-call-retry 600
>  param voice-mail 1003
>  param service-name queue
>  !
>  dial-peer voice 60 voip
>  service aa
>  destination-pattern 7000
>  session target ipv4:10.1.1.1
>  incoming called-number 7000
>  dtmf-relay h245-alphanumeric
>  codec g711ulaw
> !
> ephone-hunt 2 sequential
>  pilot 7005
>  list 1001, 1002
>  timeout 10, 10
>  statistics collect
>
> --
> Thanks,
> Syed Khalid Ali
>



-- 
Thanks,
Syed Khalid Ali