[cisco-voip] delaying 911 calls (again... ;)

[Chris Ward]

Hi Lelio,

The changes to your dial plan would work as you desire, however, in case of
a real emergency, you never want to delay a call to 911. There *MAY* also be
local laws/requirements that prohibit this and could leave you legally
responsible.

The best option here is to educate your users so that when they accidentally
dial 911 to stay on the line and explain to the 911 operator that they
misdialed. Police are required to respond to a 911 hang-ups.

Chris Ward 


From: Lelio Fulgenzi <lelio at uoguelph.ca>
Date: Tue, 2 Sep 2008 12:09:03 -0400
To: Cisco Voyp List <cisco-voip at puck.nether.net>
Subject: [cisco-voip] delaying 911 calls (again... ;)

I know this has been covered before, but I'm not quite sure the solution I'm
looking to test has been discussed.
 
Currently, we have translations for 9.911 and 911 which are immediately
connected. I'd like to remove the 911 translation and add a 911 route
pattern along with a 911[0-9] route pattern. The thought is that if people
fat finger an off-campus call and accidentally push the 1 twice, it will
wait the interdigit timeout until it completes. This is because I have a
911[0-9] route pattern which may be a better match. The 911[0-9] route
pattern will be a blocked route pattern.
 
I'm currently using route patterns with the @ macro and the appropriate
route filter. I don't believe the above two route patterns will interfere in
the normal operation of the existing route patterns.
 
Comments are always appreciated.
 
 
Lelio
----------------------------------------------------------------------------
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.


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