[cisco-voip] delaying 911 calls (again... ;)

[Lelio Fulgenzi]

Re: [cisco-voip] delaying 911 calls (again... ;)CDRs only help when the CDR is cut. When the call is in progress, you don't have CDRs. :(

We are currently evaluating a product that uses CTI integration to trap calls placed live, without CDR, which is working great. However, we're not looking to track or alert, mainly to reduce.

Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
  ----- Original Message ----- 
  From: Jason Aarons (US) 
  To: Chris Ward ; Lelio Fulgenzi ; Cisco Voyp List 
  Sent: Tuesday, September 02, 2008 2:25 PM
  Subject: RE: [cisco-voip] delaying 911 calls (again... ;)


  You can also use CDR products like ISI InforTel or IPSession to alert onsite security any time someone dials 911. 

   

  We had a SQL guru write a ASP page that showed all 911 calls in 4.x..took him 10 minutes.

   

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward
  Sent: Tuesday, September 02, 2008 1:16 PM
  To: Lelio Fulgenzi; Cisco Voyp List
  Subject: Re: [cisco-voip] delaying 911 calls (again... ;)

   

  Hi Lelio,

  The changes to your dial plan would work as you desire, however, in case of a real emergency, you never want to delay a call to 911. There *MAY* also be local laws/requirements that prohibit this and could leave you legally responsible.

  The best option here is to educate your users so that when they accidentally dial 911 to stay on the line and explain to the 911 operator that they misdialed. Police are required to respond to a 911 hang-ups.

  Chris Ward 


------------------------------------------------------------------------------

  From: Lelio Fulgenzi <lelio at uoguelph.ca>
  Date: Tue, 2 Sep 2008 12:09:03 -0400
  To: Cisco Voyp List <cisco-voip at puck.nether.net>
  Subject: [cisco-voip] delaying 911 calls (again... ;)

  I know this has been covered before, but I'm not quite sure the solution I'm looking to test has been discussed.

  Currently, we have translations for 9.911 and 911 which are immediately connected. I'd like to remove the 911 translation and add a 911 route pattern along with a 911[0-9] route pattern. The thought is that if people fat finger an off-campus call and accidentally push the 1 twice, it will wait the interdigit timeout until it completes. This is because I have a 911[0-9] route pattern which may be a better match. The 911[0-9] route pattern will be a blocked route pattern.

  I'm currently using route patterns with the @ macro and the appropriate route filter. I don't believe the above two route patterns will interfere in the normal operation of the existing route patterns.

  Comments are always appreciated.

   
  Lelio
  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
  is not regulation issue for most competitive Manhattan double dutch leagues.


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