[cisco-voip] TAC case open on CM

[Lelio Fulgenzi]

I wish I could open under warranty TAC cases with the online tool. My account team said this is not available and all under warranty TAC cases have to be open with the 1800 number.

Anyone else hear this?

Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
  ----- Original Message ----- 
  From: Scott Voll 
  To: Cisco Voyp List 
  Sent: Tuesday, September 02, 2008 2:18 PM
  Subject: [cisco-voip] TAC case open on CM


  is anyone else having issues opening CM tickets with the case open tool?

  I have been dealing with this for well over a week and web-help at cisco.com has been no help (other then to tell me it should be fixed)

  I have ran it up the AM route, the VAR route, and the smartnet route with no avail.

  I called into TAC to get a duty manager and they are now saying this is a Bug with all CM cases and all CM cases need to be opened via the 1800 number. (and of course not bug id because it's confidental and no ETA on the fix)

  I'm just curious if others are having the issue.  my guess is it is related to the new subscription smartnet stuff Cisco is doing.

  Just wanted to check with others.

  I get to the part where you selects CM in the left side but the right side has nothing to select and therefor you can't open the case.

  TIA

  Scott


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