[cisco-voip] TAC case open on CM

[Randy Homyk]

There is a serial number option when you open a case with your login info...

 

When trying to open a callmanager tac case, use you contract number as your
serial number for the callmanager and it will open.

 

Randy Homyk

CCIE Voice #14584

Homyk Systems

mailto:  rhomyk at homyk.net

mailto:  rhomyk at bellsouth.net

Phone: +786-269-5175

Fax: +305-258-9156

Mobile: 786-269-5175

 <http://www.homyk.net/> www.homyk.net

 

 

 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, September 02, 2008 3:00 PM
To: Scott Voll; Cisco Voyp List
Subject: Re: [cisco-voip] TAC case open on CM

 

I wish I could open under warranty TAC cases with the online tool. My
account team said this is not available and all under warranty TAC cases
have to be open with the 1800 number.

 

Anyone else hear this?

 

Lelio
----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.

----- Original Message ----- 

From: Scott Voll <mailto:svoll.voip at gmail.com>  

To: Cisco <mailto:cisco-voip at puck.nether.net>  Voyp List 

Sent: Tuesday, September 02, 2008 2:18 PM

Subject: [cisco-voip] TAC case open on CM

 

is anyone else having issues opening CM tickets with the case open tool?

 

I have been dealing with this for well over a week and web-help at cisco.com
has been no help (other then to tell me it should be fixed)

 

I have ran it up the AM route, the VAR route, and the smartnet route with no
avail.

 

I called into TAC to get a duty manager and they are now saying this is a
Bug with all CM cases and all CM cases need to be opened via the 1800
number. (and of course not bug id because it's confidental and no ETA on the
fix)

 

I'm just curious if others are having the issue.  my guess is it is related
to the new subscription smartnet stuff Cisco is doing.

 

Just wanted to check with others.

 

I get to the part where you selects CM in the left side but the right side
has nothing to select and therefor you can't open the case.

 

TIA

 

Scott


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