[cisco-voip] TAC case open on CM

[Lelio Fulgenzi]

tried that. it comes back saying my company didn't purchase the equipment.

Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
  ----- Original Message ----- 
  From: Randy Homyk 
  To: 'Lelio Fulgenzi' ; 'Scott Voll' ; 'Cisco Voyp List' 
  Sent: Tuesday, September 02, 2008 4:00 PM
  Subject: RE: [cisco-voip] TAC case open on CM


  There is a serial number option when you open a case with your login info...



  When trying to open a callmanager tac case, use you contract number as your serial number for the callmanager and it will open.



  Randy Homyk

  CCIE Voice #14584

  Homyk Systems

  mailto:  rhomyk at homyk.net

  mailto:  rhomyk at bellsouth.net

  Phone: +786-269-5175

  Fax: +305-258-9156

  Mobile: 786-269-5175

  www.homyk.net







  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Tuesday, September 02, 2008 3:00 PM
  To: Scott Voll; Cisco Voyp List
  Subject: Re: [cisco-voip] TAC case open on CM



  I wish I could open under warranty TAC cases with the online tool. My account team said this is not available and all under warranty TAC cases have to be open with the 1800 number.



  Anyone else hear this?



  Lelio
  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
  is not regulation issue for most competitive Manhattan double dutch leagues.

    ----- Original Message ----- 

    From: Scott Voll 

    To: Cisco Voyp List 

    Sent: Tuesday, September 02, 2008 2:18 PM

    Subject: [cisco-voip] TAC case open on CM



    is anyone else having issues opening CM tickets with the case open tool?



    I have been dealing with this for well over a week and web-help at cisco.com has been no help (other then to tell me it should be fixed)



    I have ran it up the AM route, the VAR route, and the smartnet route with no avail.



    I called into TAC to get a duty manager and they are now saying this is a Bug with all CM cases and all CM cases need to be opened via the 1800 number. (and of course not bug id because it's confidental and no ETA on the fix)



    I'm just curious if others are having the issue.  my guess is it is related to the new subscription smartnet stuff Cisco is doing.



    Just wanted to check with others.



    I get to the part where you selects CM in the left side but the right side has nothing to select and therefor you can't open the case.



    TIA



    Scott


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