[cisco-voip] TAC case open on CM

[Matthew Loraditch]

Do you have the contract in your profile? If not perhaps it's listed under a different site address? I would call your vendor if that's the problem they can update the address and contact info on any contracts they have sold


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, September 02, 2008 4:02 PM
To: Randy Homyk; 'Scott Voll'; 'Cisco Voyp List'
Subject: Re: [cisco-voip] TAC case open on CM

tried that. it comes back saying my company didn't purchase the equipment.

Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
----- Original Message -----
From: Randy Homyk<mailto:rhomyk at homyk.net>
To: 'Lelio Fulgenzi'<mailto:lelio at uoguelph.ca> ; 'Scott Voll'<mailto:svoll.voip at gmail.com> ; 'Cisco Voyp List'<mailto:cisco-voip at puck.nether.net>
Sent: Tuesday, September 02, 2008 4:00 PM
Subject: RE: [cisco-voip] TAC case open on CM

There is a serial number option when you open a case with your login info.....

When trying to open a callmanager tac case, use you contract number as your serial number for the callmanager and it will open.

Randy Homyk
CCIE Voice #14584
Homyk Systems
mailto:  rhomyk at homyk.net<mailto:rhomyk at homyk.net>
mailto:  rhomyk at bellsouth.net<mailto:rhomyk at bellsouth.net>
Phone: +786-269-5175
Fax: +305-258-9156
Mobile: 786-269-5175
www.homyk.net<http://www.homyk.net>




-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, September 02, 2008 3:00 PM
To: Scott Voll; Cisco Voyp List
Subject: Re: [cisco-voip] TAC case open on CM

I wish I could open under warranty TAC cases with the online tool. My account team said this is not available and all under warranty TAC cases have to be open with the 1800 number.

Anyone else hear this?

Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
----- Original Message -----
From: Scott Voll<mailto:svoll.voip at gmail.com>
To: Cisco Voyp List<mailto:cisco-voip at puck.nether.net>
Sent: Tuesday, September 02, 2008 2:18 PM
Subject: [cisco-voip] TAC case open on CM

is anyone else having issues opening CM tickets with the case open tool?

I have been dealing with this for well over a week and web-help at cisco.com<mailto:web-help at cisco.com> has been no help (other then to tell me it should be fixed)

I have ran it up the AM route, the VAR route, and the smartnet route with no avail.

I called into TAC to get a duty manager and they are now saying this is a Bug with all CM cases and all CM cases need to be opened via the 1800 number. (and of course not bug id because it's confidental and no ETA on the fix)

I'm just curious if others are having the issue.  my guess is it is related to the new subscription smartnet stuff Cisco is doing.

Just wanted to check with others.

I get to the part where you selects CM in the left side but the right side has nothing to select and therefor you can't open the case.

TIA

Scott
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