[cisco-voip] TAC case open on CM

[Lelio Fulgenzi]

did all that and was told i can't open under warranty tickets online.


Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues.
  ----- Original Message ----- 
  From: Matthew Loraditch 
  To: 'Cisco Voyp List' 
  Sent: Tuesday, September 02, 2008 4:24 PM
  Subject: Re: [cisco-voip] TAC case open on CM


  Do you have the contract in your profile? If not perhaps it's listed under a different site address? I would call your vendor if that's the problem they can update the address and contact info on any contracts they have sold

   

   

  Matthew Loraditch
  10944 Beaver Dam Road, Suite A
  Hunt Valley, Maryland  21030 
  support at heliontechnologies.com
  (p) (410) 252-8830
  (F) (443) 541-1593

  Visit us at www.heliontechnologies.com 
  Support Issue? Email support at heliontechnologies.com for fast assistance!

   

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Tuesday, September 02, 2008 4:02 PM
  To: Randy Homyk; 'Scott Voll'; 'Cisco Voyp List'
  Subject: Re: [cisco-voip] TAC case open on CM

   

  tried that. it comes back saying my company didn't purchase the equipment.

   

  Lelio
  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
  is not regulation issue for most competitive Manhattan double dutch leagues.

    ----- Original Message ----- 

    From: Randy Homyk 

    To: 'Lelio Fulgenzi' ; 'Scott Voll' ; 'Cisco Voyp List' 

    Sent: Tuesday, September 02, 2008 4:00 PM

    Subject: RE: [cisco-voip] TAC case open on CM

     

    There is a serial number option when you open a case with your login info...

     

    When trying to open a callmanager tac case, use you contract number as your serial number for the callmanager and it will open.

     

    Randy Homyk

    CCIE Voice #14584

    Homyk Systems

    mailto:  rhomyk at homyk.net

    mailto:  rhomyk at bellsouth.net

    Phone: +786-269-5175

    Fax: +305-258-9156

    Mobile: 786-269-5175

    www.homyk.net

     

     

     

    -----Original Message-----
    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
    Sent: Tuesday, September 02, 2008 3:00 PM
    To: Scott Voll; Cisco Voyp List
    Subject: Re: [cisco-voip] TAC case open on CM

     

    I wish I could open under warranty TAC cases with the online tool. My account team said this is not available and all under warranty TAC cases have to be open with the 1800 number.

     

    Anyone else hear this?

     

    Lelio
    --------------------------------------------------------------------------------
    Lelio Fulgenzi, B.A.
    Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
    (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
    ...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable
    is not regulation issue for most competitive Manhattan double dutch leagues.

      ----- Original Message ----- 

      From: Scott Voll 

      To: Cisco Voyp List 

      Sent: Tuesday, September 02, 2008 2:18 PM

      Subject: [cisco-voip] TAC case open on CM

       

      is anyone else having issues opening CM tickets with the case open tool?

       

      I have been dealing with this for well over a week and web-help at cisco.com has been no help (other then to tell me it should be fixed)

       

      I have ran it up the AM route, the VAR route, and the smartnet route with no avail.

       

      I called into TAC to get a duty manager and they are now saying this is a Bug with all CM cases and all CM cases need to be opened via the 1800 number. (and of course not bug id because it's confidental and no ETA on the fix)

       

      I'm just curious if others are having the issue.  my guess is it is related to the new subscription smartnet stuff Cisco is doing.

       

      Just wanted to check with others.

       

      I get to the part where you selects CM in the left side but the right side has nothing to select and therefor you can't open the case.

       

      TIA

       

      Scott


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