[cisco-voip] TAC case open on CM

[JASON BURWELL]

I think on rare ocassions serial numbers don't get updated in a timely
manner at Cisco. I have had situations in the past where I opened a case
with the serial number and it showed still under someone else's support.
Happened twice over quite a few RMAs so not much at all really.
 
Jason
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, September 02, 2008 4:02 PM
To: Randy Homyk; 'Scott Voll'; 'Cisco Voyp List'
Subject: Re: [cisco-voip] TAC case open on CM


tried that. it comes back saying my company didn't purchase the
equipment.
 
Lelio
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...seen on a Geek Squad patch cord: "While it is the same length, this
7' crossover cable
is not regulation issue for most competitive Manhattan double dutch
leagues.

	----- Original Message ----- 
	From: Randy Homyk <mailto:rhomyk at homyk.net>  
	To: 'Lelio Fulgenzi' <mailto:lelio at uoguelph.ca>  ; 'Scott Voll'
<mailto:svoll.voip at gmail.com>  ; 'Cisco Voyp List'
<mailto:cisco-voip at puck.nether.net>  
	Sent: Tuesday, September 02, 2008 4:00 PM
	Subject: RE: [cisco-voip] TAC case open on CM


	There is a serial number option when you open a case with your
login info.....

	 

	When trying to open a callmanager tac case, use you contract
number as your serial number for the callmanager and it will open.

	 

	Randy Homyk

	CCIE Voice #14584

	Homyk Systems

	mailto:  rhomyk at homyk.net

	mailto:  rhomyk at bellsouth.net

	Phone: +786-269-5175

	Fax: +305-258-9156

	Mobile: 786-269-5175

	www.homyk.net <http://www.homyk.net> 

	 

	 

	 

	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
	Sent: Tuesday, September 02, 2008 3:00 PM
	To: Scott Voll; Cisco Voyp List
	Subject: Re: [cisco-voip] TAC case open on CM

	 

	I wish I could open under warranty TAC cases with the online
tool. My account team said this is not available and all under warranty
TAC cases have to be open with the 1800 number.

	 

	Anyone else hear this?

	 

	Lelio
	
------------------------------------------------------------------------
--------
	Lelio Fulgenzi, B.A.
	Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1
	(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
	
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
	...seen on a Geek Squad patch cord: "While it is the same
length, this 7' crossover cable
	is not regulation issue for most competitive Manhattan double
dutch leagues.

		----- Original Message ----- 

		From: Scott Voll <mailto:svoll.voip at gmail.com>  

		To: Cisco Voyp List <mailto:cisco-voip at puck.nether.net>


		Sent: Tuesday, September 02, 2008 2:18 PM

		Subject: [cisco-voip] TAC case open on CM

		 

		is anyone else having issues opening CM tickets with the
case open tool?

		 

		I have been dealing with this for well over a week and
web-help at cisco.com has been no help (other then to tell me it should be
fixed)

		 

		I have ran it up the AM route, the VAR route, and the
smartnet route with no avail.

		 

		I called into TAC to get a duty manager and they are now
saying this is a Bug with all CM cases and all CM cases need to be
opened via the 1800 number. (and of course not bug id because it's
confidental and no ETA on the fix)

		 

		I'm just curious if others are having the issue.  my
guess is it is related to the new subscription smartnet stuff Cisco is
doing.

		 

		Just wanted to check with others.

		 

		I get to the part where you selects CM in the left side
but the right side has nothing to select and therefor you can't open the
case.

		 

		TIA

		 

		Scott

		
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