[cisco-voip] TAC case open on CM

[Ed Leatherman]

I brought this same thing up with the support guy out of our local cisco
office, he said we were responsible for updating our own contracts (or make
the partner do it) with new serial numbers if anything was RMA'd. Cisco
doesn't do that as part of the return process I guess.

On Tue, Sep 2, 2008 at 4:37 PM, JASON BURWELL <JASON.BURWELL at foundersfcu.com
> wrote:

>  I think on rare ocassions serial numbers don't get updated in a timely
> manner at Cisco. I have had situations in the past where I opened a case
> with the serial number and it showed still under someone else's support.
> Happened twice over quite a few RMAs so not much at all really.
>
> Jason
>
>
>

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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