[cisco-voip] TAC case open on CM

[Ed Leatherman]

I've had similar problems with that list before. I've just put in a serial
number for one of my MCS servers and opened the case under the SNT contract
for the hardware. It at least gets the case opened up. I'm assuming someone
checks on the back end to make sure I actually have ESW for callmanager
before they queue up the SR with that group.


On Tue, Sep 2, 2008 at 2:18 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> is anyone else having issues opening CM tickets with the case open tool?
>
> I have been dealing with this for well over a week and web-help at cisco.comhas been no help (other then to tell me it should be fixed)
>
> I have ran it up the AM route, the VAR route, and the smartnet route with
> no avail.
>
> I called into TAC to get a duty manager and they are now saying this is a
> Bug with all CM cases and all CM cases need to be opened via the 1800
> number. (and of course not bug id because it's confidental and no ETA on the
> fix)
>
> I'm just curious if others are having the issue.  my guess is it is related
> to the new subscription smartnet stuff Cisco is doing.
>
> Just wanted to check with others.
>
> I get to the part where you selects CM in the left side but the right side
> has nothing to select and therefor you can't open the case.
>
> TIA
>
> Scott
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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