[cisco-voip] TAC case open on CM

[Robert Kulagowski]

STEVEN CASPER wrote:
> Scott, I am having the same problem. I started down the same path you did but have got no where so far today. Sorry for your pain but I am glad it is happening to someone else other than just me!
> 
> Steve
> 
>>>> "Scott Voll" <svoll.voip at gmail.com> 09/02/08 2:57 PM >>>
> is anyone else having issues opening CM tickets with the case open tool?
> 
> I have been dealing with this for well over a week and
> .comweb-help at ciscohas been no help (other then to tell me it should be
> fixed)
> 
> I have ran it up the AM route, the VAR route, and the smartnet route with no
> avail.
> 
> I called into TAC to get a duty manager and they are now saying this is a
> Bug with all CM cases and all CM cases need to be opened via the 1800
> number. (and of course not bug id because it's confidental and no ETA on the
> fix)
> 
> I'm just curious if others are having the issue.  my guess is it is related
> to the new subscription smartnet stuff Cisco is doing.
> 
> Just wanted to check with others.
> 
> I get to the part where you selects CM in the left side but the right side
> has nothing to select and therefor you can't open the case.

Is that why my CallManager case that I tried to open shows no CM serial 
numbers associated with my contracts?  And why the TAC case tool is 
insisting that I enter a serial number for servers that are hundreds of 
miles away?

It's _adorable_ how various aspects of cisco.com seem to be both 
multi-billion dollar companies and simultaneously seem to be mom&pop 
shacks. Oh, yeah, I forgot that I'm paying thousands of dollars a year 
for SmartNet.  On second thought, not so adorable.

Gee, did I just -1 my CCO account for the next TAC case I try to open?