[cisco-voip] TAC case open on CM

[STEVEN CASPER]

Scott, I am having the same problem. I started down the same path you did but have got no where so far today. Sorry for your pain but I am glad it is happening to someone else other than just me!

Steve

>>> "Scott Voll" <svoll.voip at gmail.com> 09/02/08 2:57 PM >>>
is anyone else having issues opening CM tickets with the case open tool?

I have been dealing with this for well over a week and
.comweb-help at ciscohas been no help (other then to tell me it should be
fixed)

I have ran it up the AM route, the VAR route, and the smartnet route with no
avail.

I called into TAC to get a duty manager and they are now saying this is a
Bug with all CM cases and all CM cases need to be opened via the 1800
number. (and of course not bug id because it's confidental and no ETA on the
fix)

I'm just curious if others are having the issue.  my guess is it is related
to the new subscription smartnet stuff Cisco is doing.

Just wanted to check with others.

I get to the part where you selects CM in the left side but the right side
has nothing to select and therefor you can't open the case.

TIA

Scott

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