[cisco-voip] Unity 5 UM with Exchange 2003 errors

[Ian du Preez]

Hi

I built a new server with Unity 5.0(1) Um with Exchange 2003(SP) as
partners.
This is one of the biggest forrests in the world and it has several child
Domains.
I've integrated to only one of them.

Unity installed fine and I can import users from Exchange. The users can
enroll.
When trying to leave a message internally or externally, after the greeting
I get " This system is temorarely unable to take your cal...."

I get this event error then.

----------------------------------------------------------------------------------
ID 1119
Source : CiscoUnity_ConvSub
Description:
The unity mailbox for sending outside caller messages are not availible.
Possible reason can be that the mailox was deleted, or if this is a Exchange
2K implementation,
the RUS service is not running or is not scheduled right. Technical details
- The smtpaddress field in the subscriber view for subscribers with type 0
is either blank or null.
The only Subscriber with type 0 should be the Unity mailbox.
------------------------------------------------------------------------------------

These users have been imported from Exchange. I checked, and RUS for tis
domain is configured and I refreshed it.

I also get the below event messages.

------------------------------------------------------------------------------------

Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30003
Date: 7/21/2008
Time: 10:36:02 AM
User: N/A
Computer: MTUNITY
Description:
An attempt to access the Primary Exchange Mailbox Store by CsBMsgConnector
via MAPI has failed. The MAPI subsystem return the following error: You do
not have permission to log on..

---------------------------------------------------------------------------
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30012
Date: 7/21/2008
Time: 10:36:02 AM
User: N/A
Computer: MTUNITY
Description:
An occurred which prevents successful Exchange access by CsBMsgConnector via
MAPI.

This is typically an indication of configuration issues with Unity,
Exchange, or the MAPI subsystem.

Verify that the Unity services accounts are granted the correct permissions
and that there are no issues with installation. The SysCheck utility may
assist in diagnosing the problem.

-----------------------------------------------------------------------
Event Type: Error
Event Source: CiscoUnity_Doh
Event Category: Error
Event ID: 32013
Date: 7/21/2008
Time: 10:36:02 AM
User: N/A
Computer: MTUNITY
Description:
Doh logon failed due to messaging component logon error: 8004052eH

>From the information at hand, this would seem to be a MAPI login error, but
like I said, I've done everything that the instructions say to do, so what's
my next step? I have a TAC case open right now, but still no resolution.

---------------------------------------------------------------------


I have downoaded the latest permissions wizard and ran that to.
I have redone the Exchange permissions and gave specific Send-as Recieve-as
rights.
All the rights are populated down to the users and the all have the inherrit
permissions enabled.
Running Syscheck gives no errors.
In the DCGCreconnect tool I can see the local DC and GC and testing to them
is successful
The Unity accounts are part of the locan admins groupe.
I even ran through the Cisco "AvCsMgr Servise fails to start" doc, and all
looks ok.
I checked the unitymsgstoresvc account has Send As permission to the
Unity_servername mailbox

I also see another event error

ID : 1096
Source : Unity_DSAD
Description :
The AVDSAD does not have a domain controller for the domain : xxxxxxxxxxx,
and could not get one from Active directory. Ensure that a Domain Controller
exists for this domain, that no DNS issues exist,
and that the Cisco Unity service that monitors Active Directory (AVDSAD)
account has the propper rights



Any help please

Thanks
Ian
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