[cisco-voip] Ringer Issue after installation of service release and phone firmware

[Fuermann, Jason]

I'm unaware of any published issues, but we ran into the same problem with CUCM 6.1. I think this is a firmware issue, but a simple reset of the phone fixed the problem. Haven't seen any phones do this twice yet.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Levi Stevens
Sent: Thursday, September 04, 2008 3:07 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Ringer Issue after installation of service release and phone firmware

We were running CUCM 4.1(3)sr3b.  I upgraded it to 4.1(3)sr7.  We currently are running 7961s and 7941s all over campus.  I also upgraded the firmware on these phones from version 8.3.5 to 8.4.1 (the most recent firmware release).  Since then, some users have complained that no matter what the volume they set for the ringer, their phone does not ring.  Are there any known issues concerning the most recent service release of the CUCM 4.1(3) software or the firmware that would affect how the ringtones/ringers work?

Levi Stevens
Network Communications Analyst
Computer Services
The Master's College
21726 Placerita Canyon Road
Santa Clarita, California 91321
p:  661.362.2876
f:  661.362.2664
e:  cstevens at masters.edu


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