[cisco-voip] Ringer Issue after installation of service release and phone firmware

[Adam Blomfield]

I've run into this recently on a new 6.1(2) deployment. Phones will be
working fine and then all of sudden stop. If you go to the ring tone
settings on the phone the play button is grayed out. I've only received
reports of this, have not been able to see it for myself yet.

-Adam

On Thu, Sep 4, 2008 at 4:48 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  historically ringer issues have been due to phone unable to retrieve
> ringer files from TFTP server.  Browse to the web pages on your phones and
> make sure you are not getting TFTP errors.  From the phone UI browse the
> available ringers and attempt to play them.
>
> /wes
>
> Levi Stevens wrote:
>
>  We were running CUCM 4.1(3)sr3b.  I upgraded it to 4.1(3)sr7.  We
> currently are running 7961s and 7941s all over campus.  I also upgraded the
> firmware on these phones from version 8.3.5 to 8.4.1 (the most recent
> firmware release).  Since then, some users have complained that no matter
> what the volume they set for the ringer, their phone does not ring.  Are
> there any known issues concerning the most recent service release of the
> CUCM 4.1(3) software or the firmware that would affect how the
> ringtones/ringers work?
>
>
>
> *Levi Stevens*
>
> *Network Communications Analyst*
>
> Computer Services
>
> The Master's College
>
> 21726 Placerita Canyon Road
>
> Santa Clarita, California 91321
>
> p:  661.362.2876
>
> f:  661.362.2664
>
> e:  cstevens at masters.edu
>
>
>
>
>
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