[cisco-voip] Ringer Issue after installation of service release and phone firmware

[Chris Clouse]

I've seen this on a deployment as well.  A simple reset of the phone
resolved the issue.  I had it occur in about 5 phones out of 250.

 

Chris

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Fuermann, Jason
Sent: Thursday, September 04, 2008 5:39 PM
To: 'Adam Blomfield'; 'Wes Sisk'
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] Ringer Issue after installation of service
release and phone firmware

 

Out of about 3000 phones we had maybe less than 10 do this, so I was
never concerned enough to actually go out and investigate the problem.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adam Blomfield
Sent: Thursday, September 04, 2008 5:00 PM
To: Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Ringer Issue after installation of service
release and phone firmware

 

I've run into this recently on a new 6.1(2) deployment. Phones will be
working fine and then all of sudden stop. If you go to the ring tone
settings on the phone the play button is grayed out. I've only received
reports of this, have not been able to see it for myself yet.

-Adam

On Thu, Sep 4, 2008 at 4:48 PM, Wes Sisk <wsisk at cisco.com> wrote:

historically ringer issues have been due to phone unable to retrieve
ringer files from TFTP server.  Browse to the web pages on your phones
and make sure you are not getting TFTP errors.  From the phone UI browse
the available ringers and attempt to play them.

/wes

Levi Stevens wrote: 

We were running CUCM 4.1(3)sr3b.  I upgraded it to 4.1(3)sr7.  We
currently are running 7961s and 7941s all over campus.  I also upgraded
the firmware on these phones from version 8.3.5 to 8.4.1 (the most
recent firmware release).  Since then, some users have complained that
no matter what the volume they set for the ringer, their phone does not
ring.  Are there any known issues concerning the most recent service
release of the CUCM 4.1(3) software or the firmware that would affect
how the ringtones/ringers work?

 

Levi Stevens

Network Communications Analyst

Computer Services

The Master's College

21726 Placerita Canyon Road

Santa Clarita, California 91321

p:  661.362.2876

f:  661.362.2664

e:  cstevens at masters.edu

 

 

 
 


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