[cisco-voip] Call Transfer Problem

[Ryan Ratliff]

Does pushing up/down on the rocker to select the incoming call do  
anything?  Sounds like the phone is giving you softkeys for a line  
that is onhook.  Check the settings for "auto line select" and "auto  
call select" on phone's Device configuration in CCMAdmin.

-Ryan

On Sep 9, 2008, at 11:27 AM, Lisa Notarianni wrote:

We are having an intermittent problem with calls coming in and no  
ability to transfer them.
The softkeys at times available are ONLY:  Redial, CFwdALL, or New  
Call.   (the normal Hold, EndCall, Transfer and More do not appear).

There were no other calls coming in and no one else was on any of the  
other lines at the time.

Any ideas??

Thank you...

Lisa Notarianni

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