[cisco-voip] Call Transfer Problem

[Justin Steinberg]

user is picking up the handset and then pushing the line button.

training issue?


On Tue, Sep 9, 2008 at 5:20 PM, Fuermann, Jason <JBF005 at shsu.edu> wrote:

> I just had a report of this myself. User said it just randomly happens and
> there are no other incoming calls at the time (ruling out autoselect)
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
> Sent: Tuesday, September 09, 2008 10:27 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Call Transfer Problem
>
> We are having an intermittent problem with calls coming in and no ability
> to transfer them.
>
> The softkeys at times available are ONLY:  Redial, CFwdALL, or New
> Call.   (the normal Hold, EndCall, Transfer and More do not appear).
>
> There were no other calls coming in and no one else was on any of the other
> lines at the time.
>
> Any ideas??
>
> Thank you...
>
> Lisa Notarianni
>
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