[cisco-voip] Call Transfer Problem

[Fuermann, Jason]

I think this is it. In our situation the receptionist is pressing a blf pickup and then her line button to answer a call. I think occasionally she was picking up the handset just before pushing the line. I let her know what we thought was happening and she'll let me know if this is the issue

From: Justin Steinberg [mailto:jsteinberg at gmail.com]
Sent: Tuesday, September 09, 2008 5:27 PM
To: Fuermann, Jason
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Transfer Problem

user is picking up the handset and then pushing the line button.

training issue?

On Tue, Sep 9, 2008 at 5:20 PM, Fuermann, Jason <JBF005 at shsu.edu<mailto:JBF005 at shsu.edu>> wrote:
I just had a report of this myself. User said it just randomly happens and there are no other incoming calls at the time (ruling out autoselect)

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lisa Notarianni
Sent: Tuesday, September 09, 2008 10:27 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Call Transfer Problem

We are having an intermittent problem with calls coming in and no ability to transfer them.

The softkeys at times available are ONLY:  Redial, CFwdALL, or New
Call.   (the normal Hold, EndCall, Transfer and More do not appear).

There were no other calls coming in and no one else was on any of the other lines at the time.

Any ideas??

Thank you...

Lisa Notarianni
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