[cisco-voip] Unity 5.x Administration WebPage

[Justin Steinberg]

In addition to the ES that Scott suggested, a simple work around is also
available.  I would recommend an ES but see below to address your specific
issue.

CSCsc86904 Bug Details
   * WS03: Cannot log back in to SA after timeout *    *Symptom:*

Cisco Unity administrators are unable to access the Cisco Unity System
Administrator via Internet Explorer.

*Conditions:*

Seen occasionally with Unity servers that run on Microsoft Windows Server
2003, typically after an SA session has timed out. Seen with Cisco Unity
4.2(1) and Unity 5.0(1).

*Workaround:*
1) Restart the WWWP service.

or

2) Increase the SA Session Timeout value in Internet Information Services
(IIS) Manger from the default of 20 minutes to 180 minutes, or more.
Additionally, there is evidence that the issue can be worked around by
setting the Idle Timeout to a value lower than the SA Session Timeout.
This doesn't prevent the problem, but it does decrease the chances of
running into the problem.

Following are detailed steps to increase both the session and the idle
timeout values, and to set the idle timeout to a value less than the session
timeout.

To Increase the Session Timeout
1. Go to Start->Programs->Administrative Tools->Internet Information
Services (IIS) Manger.
2. In the left-hand pane, expand the tree for the local computer.
3. Right-click the Default Web Site and select Properties.
4. Click the Home Directory tab.
5. Click the Configuration button.
6. On the Application properties sheet, click the Option tab.
8. Increase the session timeout from the default 20 minutes to the desired
number (180 minutes or more, is fine).

To Change the Idle Timeout
9. In IIS Manager, expand the "Application Pools" folder.
10. Right-click on "DefaultAppPool" and select Properties.
11. Select the "Performance" tab.
12. Change the value in "Idle timeout" to a couple of minutes less than the
session timeout for the SA.
13. Press "Apply".
14. Restart the "DefaultAppPool"

The result will be that after the timeout fires, the browser window will
either close on its own or a dialog box will appear asking if you wish to
close the window. A new SA session can be opened by the Unity icon in the
System Tray.

If you don't see the Application Pools container in IIS Manager, do the
following steps to display Application Pools and then adjust the Idle
Timeout. (See CSCsi42693 for additional problems that happen when the
Application Pools is not displayed in IIS Manager.)

To Display Application Pools
1. Open IIS Manager (Click Start > All Programs > Administrative Tools >
Internet Information Services (IIS) Manager.)
2. Expand the tree in the left pane.
3. Right-click Web Sites and select Properties.
4. Click the Service tab.
5. In the Isolation Mode section at the top of the page, uncheck the check
box "Run WWW service in IIS 5.0 isolation mode".
6. Click OK on the message box to restart IIS. The Application Pools
container should now be displayed
7. Close IIS Manager.

On Tue, Sep 9, 2008 at 3:40 PM, omar parihuana <omar.parihuana at gmail.com>wrote:

> Hi List,
> I've just completed the Unity 5.x installation and so far all are working
> well, however some days ago, I cannot log into Administration web portal, it
> take a long time for connect (and finally it never connect). Today the same
> error appeared, after of put usr/pass the administration webpage never
> appeared. I've checked IIS service and is running, the first time, I restart
> the Unity and all start to work well. Today I've stopped the IIS service,
> and after that the Administration webpage start to work. I've checked Event
> viewer, and all seems ok! so what's happened? pls suggestion will be very
> appreciated.
>
> Rgds.
>
> --
> Omar E.P.T
> -----------------
> Certified Networking Professionals make better Connections!
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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