[cisco-voip] Cisco call handlers
mike primus
mprimus at gmail.com
Thu Sep 11 11:36:12 EDT 2008
You can't take a message directly to a call handler. You have to have it
taken by a pdl, or a subscriber.
But getting the calls to the call handler is pretty easy. Assign it a DID.
GIve it that extension (where it says optional). Create a cti port, or cti
route point or a dummy phone and forward all to voicemail.
On Thu, Sep 11, 2008 at 7:31 AM, <cisco-voip-request at puck.nether.net> wrote:
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> Today's Topics:
>
> 1. Cisco call handlers (Emmanuel Shoroma)
> 2. Re: Cisco call handlers (Joe Cisco)
> 3. Re: VG224 - SCCP - DTMF (Ed Leatherman)
> 4. Re: unity connection 7 questions (Christopher M. Bomba)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 11 Sep 2008 04:50:45 -0700 (PDT)
> From: Emmanuel Shoroma <emmanuel.shoroma at yahoo.com>
> Subject: [cisco-voip] Cisco call handlers
> To: cisco-voip at puck.nether.net
> Message-ID: <12985.1069.qm at web46102.mail.sp1.yahoo.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
>
>
>
>
>
>
>
>
>
> Hi,
> ?
> I need help setting up call handler. I have created a call handler and I
> need calls coming from outside to be directed to this call handler and
> record messages (this will take messages only afterhours). How do I go about
> that? How do I get calls routed to the call handler?
>
>
>
>
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> ------------------------------
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> Message: 2
> Date: Thu, 11 Sep 2008 07:00:23 -0500
> From: "Joe Cisco" <smetsysocsic at gmail.com>
> Subject: Re: [cisco-voip] Cisco call handlers
> To: emmanuel.shoroma at yahoo.com
> Cc: cisco-voip at puck.nether.net
> Message-ID:
> <ae303060809110500i1a2fad5fu100c9893d7ace423 at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> You are a little vague, do you want calls to go to an "operator"
> during the day and to the call handler at night? If so, simply give
> the call handler the extension of the operator phone. Then have the
> operator forward all to voicemail after hours or you can set the phone
> to forward no answer to voicemail. There is a STANDARD and a CLOSED
> option on the call handler, build them accordingly.
>
> -Joe C.
>
> On Thu, Sep 11, 2008 at 6:50 AM, Emmanuel Shoroma
> <emmanuel.shoroma at yahoo.com> wrote:
> >
> >
> > Hi,
> >
> >
> >
> > I need help setting up call handler. I have created a call handler and I
> > need calls coming from outside to be directed to this call handler and
> > record messages (this will take messages only afterhours). How do I go
> about
> > that? How do I get calls routed to the call handler?
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>
> ------------------------------
>
> Message: 3
> Date: Thu, 11 Sep 2008 08:30:02 -0400
> From: "Ed Leatherman" <ealeatherman at gmail.com>
> Subject: Re: [cisco-voip] VG224 - SCCP - DTMF
> To: "Mohit Saxena" <MohitS at starcomms.com>
> Cc: Cisco Voip <cisco-voip at puck.nether.net>
> Message-ID:
> <94a1afde0809110530h1038ef20m1ac5b76ca60dd457 at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hi Mohit,
>
> Do you think this will work even though these are SCCP controlled ports? I
> thought of that too but we're not running in H.323 mode so I was hesitant..
> I didn't want to break the line's registration with callmanager.
>
> On Wed, Sep 10, 2008 at 5:27 PM, Mohit Saxena <MohitS at starcomms.com>
> wrote:
>
> > Hello Friend,
> >
> >
> >
> > You may put the following command under VoIp dial peer:
> >
> >
> >
> > dtmf-relay h245-alphanumeric
> >
> >
> >
> > and retest.
> >
> >
> >
> > Brgds,
> >
> >
> >
> > *Mohit C. Saxena*
> > Sr. Network Administrator
> > Starcomms Plc.
> > www.starcomms.com
> > Mob: +234-702-800-0709
> >
> >
> >
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> > *Sent:* Wednesday, September 10, 2008 7:08 PM
> > *To:* Cisco Voip
> > *Subject:* [cisco-voip] VG224 - SCCP - DTMF
> >
> >
> >
> > Hello all,
> >
> > I've got a user out on a branch campus that is trying to use a long
> > distance calling card from her dorm room (POTS phone), and she is unable
> to
> > enter in the card number successfully after she connects to the carrier.
> If
> > she moves to an IP Phone it works fine.. so I am thinking this might have
> > something to do with DTMF tones between the VG224 and the pstn gateway.
> I've
> > had then swap out her POTS phone already, didn't help.
> >
> > VG224 ports are in SCCP mode. Anyone run into a similar problem before?
> Is
> > there some specific configuration on the gateway I need to add to deal
> > correctly with DTMF?
> >
> > --
> > Ed Leatherman
> > Assistant Director, Voice Services
> > West Virginia University
> > Telecommunications and Network Operations
> >
> > ------------------------------
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>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
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> ------------------------------
>
> Message: 4
> Date: Thu, 11 Sep 2008 08:31:25 -0400 (EDT)
> From: "Christopher M. Bomba" <cbomba at s4nets.com>
> Subject: Re: [cisco-voip] unity connection 7 questions
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: cisco-voip at puck.nether.net
> Message-ID: <1221136285.534121823 at 192.168.1.202>
> Content-Type: text/plain;charset=UTF-8
>
> Yes, that is a good idea. Also with version 7 you can implemenet CSS and
> partitions inside Unity. That way if you wanted to logically separate all
> users you can. Also one nice feature is that you can assign those CSSs to
> Call Handlers. So if you have overlap or some other reason why you needed
> to separate the searching of call routing you can do that.
>
> Alternate extensions also support partitions.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Christopher Bomba CCNP, CCVP
> solutions4networks
> Email - chris at s4nets.com
> Cell - 412.398.3990
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> -----Original Message-----
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Sent: Wednesday, September 10, 2008 2:44pm
> To: "Christopher M. Bomba" <cbomba at s4nets.com>, cisco-voip at puck.nether.net
> Subject: Re: unity connection 7 questions
>
> Thanks again Christopher. This looks good. It's interesting to see how they
> might give you free VPIM across platforms but charge you for inter
> platform.
> We'll have to evaluate if VPIM is worth it though.
>
> I'm also considering the clustering option. Like I said, we have two
> seperate servers right now for two fairly distinct user groups, i.e.
> student
> vs. staff. By buying the high availability software we could combine the
> two
> and cluster them.
>
> Lelio
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> ...seen on a Geek Squad patch cord: "While it is the same length, this 7'
> crossover cable
> is not regulation issue for most competitive Manhattan double dutch
> leagues.
> ----- Original Message -----
> From: "Christopher M. Bomba" <cbomba at s4nets.com>
> To: <cisco-voip at puck.nether.net>
> Cc: <lelio at uoguelph.ca>
> Sent: Wednesday, September 10, 2008 8:26 AM
> Subject: RE: unity connection 7 questions
>
>
> If you are going with all Unity Connections you can use digital networking
> and stuff should just work. You will have to join them to each other's
> "connection network".
>
> I know VPIM between Unity - Unity Connection and Unity - CUE is free but
> between UC and UC there is probably a license cost. List price of VPIM is
> $8,500 and you would need at least two of those. When you have VPIM
> licensed, you can create as many VPIM subscribers as you like.
>
> Chris
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Christopher Bomba CCNP, CCVP
> solutions4networks
> Email - chris at s4nets.com
> Cell - 412.398.3990
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> -----Original Message-----
> Date: Tue, 9 Sep 2008 22:14:45 -0400
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Subject: Re: [cisco-voip] unity connection 7 questions
> To: <cisco-voip at puck.nether.net>
> Message-ID: <004801c912ea$feb74280$9801a8c0 at pdp11>
> Content-Type: text/plain; charset="utf-8"
>
> Thanks Christopher....I've added some additional comments for
> clarification.
> 1.. OK - I guess we don't have internet subscribers.
> 2.. I read that document after I posted and saw that page and the
> following paragraph. Let's hope this means I can enable a call handler
> greeting and allow users to enter an extension that is not associate with a
> user and have them transferred to that number. While it seems like that's
> what it means, I've been surprised before. I'm hoping it's not the first
> step and it requires additional keystrokes from the user. I want a user to
> hear a call handler greeting and enter the extension of the coffee room the
> same way they would enter a regular extension.
> a.. To Configure an Individual Greeting to Allow System Transfers
> Step 1 In Cisco Unity Connection Administration, go to the Greetings
> page for the applicable user, user template, call handler, or call handler
> template.
> Step 2 Select the applicable greeting.
> Step 3 On the Edit Greeting page, check the Allow Transfers to Numbers
> Not Associated with Users or Call Handlers check box.
> Step 4 Click Save.
>
> 3.. We are looking at deploying multiple Unity Connection servers. We
> currently have three Unity servers, we would likely migrate them all to
> Unity Connection. I'm hoping digital network would allow two seperate unity
> connection servers to communicate with each other. One server is analog
> integration, so we might leave that as is and get VPIM networking working
> with that one.
>
> 4.. It might be of administrative benefit to do this rather than having to
> remember which call handlers to replicate. Is there a cost to VPIM
> subscribers? We have quite a number of leftover voicemail subscribers - can
> I just use one of these licences or do I have to buy VPIM licences?
>
>
>
> ----- Original Message -----
> From: "Christopher M. Bomba" <cbomba at s4nets.com>
> To: <cisco-voip at puck.nether.net>
> Cc: <lelio at uoguelph.ca>
> Sent: Tuesday, September 09, 2008 8:57 AM
> Subject: RE: unity connection 7 questions
>
>
> A. I don't see anywhere to create an internet subscriber
>
> B. Depending on how you set up permissions and transfer rules you can do
> this:
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html
>
> C. Connection supports VPIM and Digital Networking, no AMIS. I think
> Digital Networking only works between two UC clusters. So if you have
> Unity
> and you want to migrate to Unity Connection you would need to use VPIM.
> Then if that was the case you would have to create those subscribers as
> VPIM
> subscribers so they could be reference between the boxes.
>
> D. If you wanted to have a call handler on one box to reference
> subscribers
> on another you would again have to create those subscribers as VPIM
> subscribers.
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Christopher Bomba CCNP, CCVP
> solutions4networks
> Email - chris at s4nets.com
> Cell - 412.398.3990
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> -----Original Message-----
> Date: Mon, 8 Sep 2008 23:16:51 -0400
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Subject: [cisco-voip] unity connection 7 questions
> To: <cisco-voip at puck.nether.net>
> Message-ID: <001601c9122a$80ffbd60$9801a8c0 at pdp11>
> Content-Type: text/plain; charset="windows-1252"
>
> now that unity connection 7.0(1) is out of the bag (well, documentation at
> least)...i'm hoping anyone out there who was involved in the early field
> trials (or Cisco staff in the know) might be able to answer a few
> questions:
> a.. does it have Internet Subscribers?
> b.. does it have integrated system transfer, that is, will it
> automatically forward a call to an extension that isn't a user or call
> handler?
> c.. does it offer "networking" like Unity does? we have two voicemail
> servers we would like networked similar to what they have now?
> d.. if so, are call handlers exported across this network? this is why we
> chose internet subscribers, they were replicated in the directory
>
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
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