[cisco-voip] Cisco call handlers
Emmanuel Shoroma
emmanuel.shoroma at yahoo.com
Fri Sep 12 02:15:30 EDT 2008
Thanks,
I currently have a CTI route point which I use for the attendant console used by the receptionist. Creating another CTI point won't create a confusion with the attendant console?
How it work now is when user call the main number, it route the call to the attandant console user. should the call then pass the call handler before been routed to the attandant console? or how will it work this time? also remeber that the call handler will only be active afterhours and holidays and just request the users to leave voice messages and also inform users of trading hours.
Please be patient as I not experienced with Cisco VOIP
--- On Thu, 9/11/08, mike primus <mprimus at gmail.com> wrote:
From: mike primus <mprimus at gmail.com>
Subject: Re: [cisco-voip] Cisco call handlers
To: cisco-voip at puck.nether.net
Date: Thursday, September 11, 2008, 3:36 PM
You can't take a message directly to a call handler. You have to have it taken by a pdl, or a subscriber.
But getting the calls to the call handler is pretty easy. Assign it a DID. GIve it that extension (where it says optional). Create a cti port, or cti route point or a dummy phone and forward all to voicemail.
On Thu, Sep 11, 2008 at 7:31 AM, <cisco-voip-request at puck.nether.net> wrote:
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Today's Topics:
1. Cisco call handlers (Emmanuel Shoroma)
2. Re: Cisco call handlers (Joe Cisco)
3. Re: VG224 - SCCP - DTMF (Ed Leatherman)
4. Re: unity connection 7 questions (Christopher M. Bomba)
----------------------------------------------------------------------
Message: 1
Date: Thu, 11 Sep 2008 04:50:45 -0700 (PDT)
From: Emmanuel Shoroma <emmanuel.shoroma at yahoo.com>
Subject: [cisco-voip] Cisco call handlers
To: cisco-voip at puck.nether.net
Message-ID: <12985.1069.qm at web46102.mail.sp1.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi,
?
I need help setting up call handler. I have created a call handler and I need calls coming from outside to be directed to this call handler and record messages (this will take messages only afterhours). How do I go about that? How do I get calls routed to the call handler?
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Message: 2
Date: Thu, 11 Sep 2008 07:00:23 -0500
From: "Joe Cisco" <smetsysocsic at gmail.com>
Subject: Re: [cisco-voip] Cisco call handlers
To: emmanuel.shoroma at yahoo.com
Cc: cisco-voip at puck.nether.net
Message-ID:
<ae303060809110500i1a2fad5fu100c9893d7ace423 at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
You are a little vague, do you want calls to go to an "operator"
during the day and to the call handler at night? If so, simply give
the call handler the extension of the operator phone. Then have the
operator forward all to voicemail after hours or you can set the phone
to forward no answer to voicemail. There is a STANDARD and a CLOSED
option on the call handler, build them accordingly.
-Joe C.
On Thu, Sep 11, 2008 at 6:50 AM, Emmanuel Shoroma
<emmanuel.shoroma at yahoo.com> wrote:
>
>
> Hi,
>
>
>
> I need help setting up call handler. I have created a call handler and I
> need calls coming from outside to be directed to this call handler and
> record messages (this will take messages only afterhours). How do I go about
> that? How do I get calls routed to the call handler?
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
------------------------------
Message: 3
Date: Thu, 11 Sep 2008 08:30:02 -0400
From: "Ed Leatherman" <ealeatherman at gmail.com>
Subject: Re: [cisco-voip] VG224 - SCCP - DTMF
To: "Mohit Saxena" <MohitS at starcomms.com>
Cc: Cisco Voip <cisco-voip at puck.nether.net>
Message-ID:
<94a1afde0809110530h1038ef20m1ac5b76ca60dd457 at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi Mohit,
Do you think this will work even though these are SCCP controlled ports? I
thought of that too but we're not running in H.323 mode so I was hesitant..
I didn't want to break the line's registration with callmanager.
On Wed, Sep 10, 2008 at 5:27 PM, Mohit Saxena <MohitS at starcomms.com> wrote:
> Hello Friend,
>
>
>
> You may put the following command under VoIp dial peer:
>
>
>
> dtmf-relay h245-alphanumeric
>
>
>
> and retest.
>
>
>
> Brgds,
>
>
>
> *Mohit C. Saxena*
> Sr. Network Administrator
> Starcomms Plc.
> www.starcomms.com
> Mob: +234-702-800-0709
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> *Sent:* Wednesday, September 10, 2008 7:08 PM
> *To:* Cisco Voip
> *Subject:* [cisco-voip] VG224 - SCCP - DTMF
>
>
>
> Hello all,
>
> I've got a user out on a branch campus that is trying to use a long
> distance calling card from her dorm room (POTS phone), and she is unable to
> enter in the card number successfully after she connects to the carrier. If
> she moves to an IP Phone it works fine.. so I am thinking this might have
> something to do with DTMF tones between the VG224 and the pstn gateway. I've
> had then swap out her POTS phone already, didn't help.
>
> VG224 ports are in SCCP mode. Anyone run into a similar problem before? Is
> there some specific configuration on the gateway I need to add to deal
> correctly with DTMF?
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
> ------------------------------
> DISCLAIMER: The information contained in this message (including any
> attachments) is confidential and may be privileged. If you have received it
> by mistake please notify the sender by return e-mail and permanently delete
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--
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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Message: 4
Date: Thu, 11 Sep 2008 08:31:25 -0400 (EDT)
From: "Christopher M. Bomba" <cbomba at s4nets.com>
Subject: Re: [cisco-voip] unity connection 7 questions
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Message-ID: <1221136285.534121823 at 192.168.1.202>
Content-Type: text/plain;charset=UTF-8
Yes, that is a good idea. Also with version 7 you can implemenet CSS and partitions inside Unity. That way if you wanted to logically separate all users you can. Also one nice feature is that you can assign those CSSs to Call Handlers. So if you have overlap or some other reason why you needed to separate the searching of call routing you can do that.
Alternate extensions also support partitions.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Christopher Bomba CCNP, CCVP
solutions4networks
Email - chris at s4nets.com
Cell - 412.398.3990
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Sent: Wednesday, September 10, 2008 2:44pm
To: "Christopher M. Bomba" <cbomba at s4nets.com>, cisco-voip at puck.nether.net
Subject: Re: unity connection 7 questions
Thanks again Christopher. This looks good. It's interesting to see how they
might give you free VPIM across platforms but charge you for inter platform..
We'll have to evaluate if VPIM is worth it though.
I'm also considering the clustering option. Like I said, we have two
seperate servers right now for two fairly distinct user groups, i.e. student
vs. staff. By buying the high availability software we could combine the two
and cluster them.
Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
....seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable
is not regulation issue for most competitive Manhattan double dutch leagues..
----- Original Message -----
From: "Christopher M. Bomba" <cbomba at s4nets.com>
To: <cisco-voip at puck.nether.net>
Cc: <lelio at uoguelph.ca>
Sent: Wednesday, September 10, 2008 8:26 AM
Subject: RE: unity connection 7 questions
If you are going with all Unity Connections you can use digital networking
and stuff should just work. You will have to join them to each other's
"connection network".
I know VPIM between Unity - Unity Connection and Unity - CUE is free but
between UC and UC there is probably a license cost. List price of VPIM is
$8,500 and you would need at least two of those. When you have VPIM
licensed, you can create as many VPIM subscribers as you like.
Chris
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Christopher Bomba CCNP, CCVP
solutions4networks
Email - chris at s4nets.com
Cell - 412.398.3990
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
Date: Tue, 9 Sep 2008 22:14:45 -0400
From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Subject: Re: [cisco-voip] unity connection 7 questions
To: <cisco-voip at puck.nether.net>
Message-ID: <004801c912ea$feb74280$9801a8c0 at pdp11>
Content-Type: text/plain; charset="utf-8"
Thanks Christopher....I've added some additional comments for clarification..
1.. OK - I guess we don't have internet subscribers.
2.. I read that document after I posted and saw that page and the
following paragraph. Let's hope this means I can enable a call handler
greeting and allow users to enter an extension that is not associate with a
user and have them transferred to that number. While it seems like that's
what it means, I've been surprised before. I'm hoping it's not the first
step and it requires additional keystrokes from the user. I want a user to
hear a call handler greeting and enter the extension of the coffee room the
same way they would enter a regular extension.
a.. To Configure an Individual Greeting to Allow System Transfers
Step 1 In Cisco Unity Connection Administration, go to the Greetings
page for the applicable user, user template, call handler, or call handler
template.
Step 2 Select the applicable greeting.
Step 3 On the Edit Greeting page, check the Allow Transfers to Numbers
Not Associated with Users or Call Handlers check box.
Step 4 Click Save.
3.. We are looking at deploying multiple Unity Connection servers. We
currently have three Unity servers, we would likely migrate them all to
Unity Connection. I'm hoping digital network would allow two seperate unity
connection servers to communicate with each other. One server is analog
integration, so we might leave that as is and get VPIM networking working
with that one.
4.. It might be of administrative benefit to do this rather than having to
remember which call handlers to replicate. Is there a cost to VPIM
subscribers? We have quite a number of leftover voicemail subscribers - can
I just use one of these licences or do I have to buy VPIM licences?
----- Original Message -----
From: "Christopher M. Bomba" <cbomba at s4nets.com>
To: <cisco-voip at puck.nether.net>
Cc: <lelio at uoguelph.ca>
Sent: Tuesday, September 09, 2008 8:57 AM
Subject: RE: unity connection 7 questions
A. I don't see anywhere to create an internet subscriber
B. Depending on how you set up permissions and transfer rules you can do
this:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html
C. Connection supports VPIM and Digital Networking, no AMIS. I think
Digital Networking only works between two UC clusters. So if you have Unity
and you want to migrate to Unity Connection you would need to use VPIM.
Then if that was the case you would have to create those subscribers as VPIM
subscribers so they could be reference between the boxes.
D. If you wanted to have a call handler on one box to reference subscribers
on another you would again have to create those subscribers as VPIM
subscribers.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Christopher Bomba CCNP, CCVP
solutions4networks
Email - chris at s4nets.com
Cell - 412.398.3990
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
Date: Mon, 8 Sep 2008 23:16:51 -0400
From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Subject: [cisco-voip] unity connection 7 questions
To: <cisco-voip at puck.nether.net>
Message-ID: <001601c9122a$80ffbd60$9801a8c0 at pdp11>
Content-Type: text/plain; charset="windows-1252"
now that unity connection 7.0(1) is out of the bag (well, documentation at
least)...i'm hoping anyone out there who was involved in the early field
trials (or Cisco staff in the know) might be able to answer a few questions:
a.. does it have Internet Subscribers?
b.. does it have integrated system transfer, that is, will it
automatically forward a call to an extension that isn't a user or call
handler?
c.. does it offer "networking" like Unity does? we have two voicemail
servers we would like networked similar to what they have now?
d.. if so, are call handlers exported across this network? this is why we
chose internet subscribers, they were replicated in the directory
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt
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