[cisco-voip] No MOH, just beeps

Mon Sep 15 13:29:34 EDT 2008

Couple Questions,

Are you Doing Multicast or Unicast Music on Hold?
Are the people hearing Tone on Hold instead of MOH on remote sites or Network segments?
Are you running Other codecs beside G.711?
Are you getting TOH everywhere instead of MOH or do you have users with MOH and others with TOH?

Jorge Rodríguez Aguila
CCNA,CCVP,CRMCS,CIPCES
Senior Voice/Data Network Consultant
Netxar Technologies
jorge.rodriguez at netxar.com
Office 787-765-0058
PCS 787-688-8530
[cid:image001.png at 01C91737.17C8DE50]

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Levi Stevens
Sent: Monday, September 15, 2008 1:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] No MOH, just beeps

Whenever someone is put on hold (on-campus and off-campus calls), the individual on hold only hears an occasional beep, instead of our music on hold.  We currently have two CallManagers, a publisher and a subscriber, running version 4.1.3sr7.  The music on hold is service is activated and running on the subscriber.  Any help with this would be greatly appreciated.

Levi Stevens
Network Communications Analyst
Computer Services
The Master's College
21726 Placerita Canyon Road
Santa Clarita, California 91321
p:  661.362.2876
f:  661.362.2664
e:  cstevens at masters.edu

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