[cisco-voip] Internal Masking

[Ryan Ratliff]

For internal masking you could set up a translation pattern that will  
set the calling number to the helpdesk main number, and have them  
invoke it by dialing some prefix.

For example your internal extensions are all 4 digits.
Your helpdesk main number is dn 5555.
You set up a translation pattern of *.XXXX, discard pre-dot, and set  
calling party number to 5555.
Now your helpdesk staff just prefix the internal number with * and it  
will mask their calling number.

-Ryan

On Sep 18, 2008, at 9:05 AM, Abdulgani Jan ((South of Tyne and Wear))  
wrote:

Hello we are using CCM 4.2 and i have been asked  to provide an  
internal number masking facility for the Helpdesk staff because they  
are getting call back etc  straight to their lines.  Externally it  
works a treat with the number masking option.  Im sure there are  
people out there who have the same problem in hiding numbers  
internally.  Is there any way of doing it without a VB script or do  
i  have to create a CSS/partition just for them?

I hope one of you egg spurts can help J







Jan Abdulgani
Telecoms Officer

Telecoms Support Service

NHS South of Tyne & Wear

based at
South Tyneside Primary Care Trust

Clarendon
Windmill Way

Hebburn

Tyne and Wear
NE31 1AT

Tel:       0191 2831120

Fax:      0191 2831097
Email: jan.abdulgani at sotw.nhs.uk



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