[cisco-voip] Cisco TSP not showing any lines

[Ryan Ratliff]

How about opening up the trace file and looking for obvious errors  
(keywords "error", "fail", etc)?

If you find something odd let us know.

-Ryan

On Sep 18, 2008, at 10:19 AM, Matthew Loraditch wrote:

Ok did that and still no dice, Lots of more detailed debugs now, if I  
send the debugs to TAC, will they help, I Just want to be able to see  
the lines as I am pretty sure what we need will work if I can do  
that. I don’t care about actually being able to manipulate the phone  
or using outlook click to call





Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, September 18, 2008 10:09 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines



Did reboot after install, did not reboot after changing settings, so  
trying that now, also have enabled detailed traces on the tsp





Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!



From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, September 18, 2008 10:07 AM
To: Matthew Loraditch
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines



Have you looked at the TSP logs on the PC?  Make sure you reboot  
after install and after configuring the TSP settings.



-Ryan


On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:



We just upgraded to 6.1.2. I have updated the TSP on my user’s  
machines but I can’t get TSP to show any lines, I have the user  
account associated with the phone, and they are in the Standard CCM  
End Users and Standard CTI Enabled Groups, I also added them to  
Standard CTI allow control of all devices for testing yet the lines  
still will not enumerate when I go to call contact in outlook or in  
another piece of software we use that monitors caller id for  
integration with our Client Database. TAC doesn’t support the outlook  
integration and I’m not sure how I can get this figured out, does  
anyone have any ideas of how to fix or how to word to TAC to get them  
to help.

Thanks again!





Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!



_______________________________________________

cisco-voip mailing list

cisco-voip at puck.nether.net

https://puck.nether.net/mailman/listinfo/cisco-voip



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080918/a0edb237/attachment.html>