[cisco-voip] Cisco TSP not showing any lines

[Ian J. Pitts]

What type of ip phones are you trying to monitor with tsp?

Ian Pitts
Syn-Apps

Sent from my iPhone

On Sep 18, 2008, at 7:22 AM, "Matthew Loraditch" <MLoraditch at heliontechnologies.com> wrote:



	Ok did that and still no dice, Lots of more detailed debugs now, if I send the debugs to TAC, will they help, I Just want to be able to see the lines as I am pretty sure what we need will work if I can do that. I don’t care about actually being able to manipulate the phone or using outlook click to call

	 

	 

	Matthew Loraditch
	10944 Beaver Dam Road, Suite A
	Hunt Valley, Maryland  21030 
	support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
	(p) (410) 252-8830
	(F) (443) 541-1593
	
	Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com>  
	Support Issue? Email support at heliontechnologies.com <mailto:support at heliontechnologies.com>  for fast assistance!

	 

	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
	Sent: Thursday, September 18, 2008 10:09 AM
	To: Ryan Ratliff
	Cc: <mailto:cisco-voip at puck-nether.net> cisco-voip at puck-nether.net
	Subject: Re: [cisco-voip] Cisco TSP not showing any lines

	 

	Did reboot after install, did not reboot after changing settings, so trying that now, also have enabled detailed traces on the tsp

	 

	 

	Matthew Loraditch
	10944 Beaver Dam Road, Suite A
	Hunt Valley, Maryland  21030 
	support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
	(p) (410) 252-8830
	(F) (443) 541-1593
	
	Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com>  
	Support Issue? Email support at heliontechnologies.com <mailto:support at heliontechnologies.com>  for fast assistance!

	 

	From: Ryan Ratliff [mailto:rratliff at cisco.com] 
	Sent: Thursday, September 18, 2008 10:07 AM
	To: Matthew Loraditch
	Cc: <mailto:cisco-voip at puck-nether.net> cisco-voip at puck-nether.net
	Subject: Re: [cisco-voip] Cisco TSP not showing any lines

	 

	Have you looked at the TSP logs on the PC?  Make sure you reboot after install and after configuring the TSP settings.

	 

	-Ryan

	 

	On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:

	 

	We just upgraded to 6.1.2. I have updated the TSP on my user’s machines but I can’t get TSP to show any lines, I have the user account associated with the phone, and they are in the Standard CCM End Users and Standard CTI Enabled Groups, I also added them to Standard CTI allow control of all devices for testing yet the lines still will not enumerate when I go to call contact in outlook or in another piece of software we use that monitors caller id for integration with our Client Database. TAC doesn’t support the outlook integration and I’m not sure how I can get this figured out, does anyone have any ideas of how to fix or how to word to TAC to get them to help. 

	Thanks again!

	 

	 

	Matthew Loraditch
	10944 Beaver Dam Road, Suite A
	Hunt Valley, Maryland  21030 
	support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
	(p) (410) 252-8830
	(F) (443) 541-1593
	
	Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com>  
	Support Issue? Email support at heliontechnologies.com <mailto:support at heliontechnologies.com>  for fast assistance!

	 

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