[cisco-voip] Cisco TSP not showing any lines

Matthew Loraditch MLoraditch at heliontechnologies.com
Thu Sep 18 12:00:23 EDT 2008 

It's working, it's working!!!!! I closed out outlook and reopened and the lines are there now, hopefully they will be on the users machine as well when I call him back later!


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, September 18, 2008 11:37 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

Below are two sets of entries that mention errors and the last one is what I am seeing on a constant basis

09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP() Failed to read BlockDynamicData|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP() m_BlockDynamicDataFlag=0|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP() Failed to read UseModifiedDNForExternalParty|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP() m_UsingModifiedDNForExternalParty=0x00000000|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|-->CSelsiusTSPSecureMemMgr::CSelsiusTSPSecureMemMgr() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|<--CSelsiusTSPSecureMemMgr::CSelsiusTSPSecureMemMgr() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP() TAPI ProcessID = 860|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|-->CSelsiusTSP::StartEventThread() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|   CSelsiusTSP::StartEventThread() Created event thread.|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.698 CiscoTSP001.tsp|<--CSelsiusTSP::StartEventThread() |<LVL::Entry_exit><MASK::0001>


09/18/2008 10:14:34.869 CiscoTSP001.tsp|-->CSelsiusTSP::SetTSPInitErrorCode() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|   CSelsiusTSP::SetTSPInitErrorCode() GetTspConnectState = 0|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|<--CSelsiusTSP::SetTSPInitErrorCode() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|<--CQBEHelperBase::ConnectToCtiManager() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|-->CSelsiusTSP::SetTSPInitErrorCode() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|   CSelsiusTSP::SetTSPInitErrorCode() GetTspConnectState = 0|<LVL::Detailed><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|<--CSelsiusTSP::SetTSPInitErrorCode() |<LVL::Entry_exit><MASK::0001>
09/18/2008 10:14:34.869 CiscoTSP001.tsp|-->CQBEHelperBase::InitializeTSP() |<LVL::Entry_exit><MASK::0001>

09/18/2008 11:34:43.333 CiscoTSP001.tsp|-->CSelsiusTSPLink::getMessage() |<LVL::Entry_exit><MASK::0001>
09/18/2008 11:34:43.333 CiscoTSP001.tsp|-->CSelsiusTSPLink::waitForMessage() |<LVL::Entry_exit><MASK::0001>
09/18/2008 11:34:43.333 CiscoTSP001.tsp|   CSelsiusTSPLink::waitForMessage() Waiting on select(). hSocket=3608, timeout=2|<LVL::Detailed><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|   CCtiHeartbeat::heartbeatLoop() Time-out. wait() return=-1 waitTimeout=30000|<LVL::Detailed><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|   CCtiHeartbeat::heartbeatLoop() Sending heartbeat message|<LVL::Detailed><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->CCtiInterface::SendHeartbeat() |<LVL::Entry_exit><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->CCtiInterface::sendCtiMessage() |<LVL::Entry_exit><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->SendMessage() |<LVL::Entry_exit><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->Heartbeat::Trace |<LVL::Entry_exit><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|   Heartbeat::Trace
        dummyHeader.dwLen =24
        dummyHeader.dwType =0
        dwMagicCookie =0xFFFFDDDD
        dwProtocolVersion =0x00090001
        dwPDUNumber =120
        dwHeaderSize =32
        dwFixedSize =0
        dwVariableSize =0|<LVL::Special><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--Heartbeat::Trace |<LVL::Entry_exit><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->Heartbeat::Trace |<LVL::Entry_exit><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|   Heartbeat::Trace
        dummyHeader.dwLen =24
        dummyHeader.dwType =0
        dwMagicCookie =0xFFFFDDDD
        dwProtocolVersion =0x00090001
        dwPDUNumber =120
        dwHeaderSize =32
        dwFixedSize =0
        dwVariableSize =0|<LVL::Special><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--Heartbeat::Trace |<LVL::Entry_exit><MASK::0200>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|   SendMessage() sent message number 0x00000078, sequence number 0x00000000, 32 bytes|<LVL::Detailed><MASK::0001>
09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--SendMessage() |<LVL::Entry_exit><MASK::0001>


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, September 18, 2008 11:21 AM
To: Matthew Loraditch
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

How about opening up the trace file and looking for obvious errors (keywords "error", "fail", etc)?

If you find something odd let us know.


-Ryan

On Sep 18, 2008, at 10:19 AM, Matthew Loraditch wrote:

Ok did that and still no dice, Lots of more detailed debugs now, if I send the debugs to TAC, will they help, I Just want to be able to see the lines as I am pretty sure what we need will work if I can do that. I don't care about actually being able to manipulate the phone or using outlook click to call


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, September 18, 2008 10:09 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

Did reboot after install, did not reboot after changing settings, so trying that now, also have enabled detailed traces on the tsp


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, September 18, 2008 10:07 AM
To: Matthew Loraditch
Cc: cisco-voip at puck-nether.net<mailto:cisco-voip at puck-nether.net>
Subject: Re: [cisco-voip] Cisco TSP not showing any lines

Have you looked at the TSP logs on the PC?  Make sure you reboot after install and after configuring the TSP settings.

-Ryan

On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:

We just upgraded to 6.1.2. I have updated the TSP on my user's machines but I can't get TSP to show any lines, I have the user account associated with the phone, and they are in the Standard CCM End Users and Standard CTI Enabled Groups, I also added them to Standard CTI allow control of all devices for testing yet the lines still will not enumerate when I go to call contact in outlook or in another piece of software we use that monitors caller id for integration with our Client Database. TAC doesn't support the outlook integration and I'm not sure how I can get this figured out, does anyone have any ideas of how to fix or how to word to TAC to get them to help.
Thanks again!


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

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