[cisco-voip] Unity

[Todd Franklin]

Thanks Andrew.  The call handler seems to be constructed fine, I now believe
the issue is between the handoff from CCM and Unity.

The phone line comes in POTS on a 2801, and under the interface port it says
"connection plar 4074".
I have another line on the same box that goes to a diff directory handler,
and it has "connection plar 2002", and that one works fine.

The 2nd one only rings one phone, and in Unity, that directory handler has
an extension of 2002, so I can see the handoff would be pretty clean.

The first one must ring 3 phones, thus in CCM there is a line group defining
these 3 phones.  So somehow, when a call comes in the 2801, we are handing
it to the plar, ringing the 3 phones, instead of hitting the Unity
greeting.  Of course, we only want to hit the Unity greeting between 5PM and
7AM, the rest of the time, we want to ring those 3 phones.

Is that kind of clear??  How would I get this setup properly??

Thanks for any help!

On Thu, Sep 25, 2008 at 12:15 PM, Andrew Zerger <azerger at gunnison.com>wrote:

> Check the greetings section of the Unity SA for that call handler, there is
> an option for "Ring recipient" or "Play greeting" ..
> also under Call Transfer in the SA there will be some transfer options
> (supervised/unsupervised, I like unsupervised, but
> I have no need for Unity to recover from a bad transfer at this point)
>
> There is also a chance, if your Unity is anything like mine, (old,
> piecemeal, probably the result of multiple administrators) that
> random database problems have corrupted the call handler and the best way
> to deal with the problem is nullify the old one
> and make a new one in its place.
>
> Also routing rules, check to see if there are any that pertain to the DID
> in question.
>
> I hope I could help, I just do this to try to expand my experiences, I'm no
> certified expert, just a guy with a fun job.
>
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