[cisco-voip] mwi not turning on

[Dan Letkeman]

I have double checked three of the routers in our system and they are
all setup the same way including the one that is not working:

CME:

!
ephone-dn  143
 number 8000....
 mwi on
!
!
ephone-dn  144
 number 8001....
 mwi off
!


Unity Express:


ccn application ciscomwiapplication aa
 description "ciscomwiapplication"
 enabled
 maxsessions 6
 script "setmwi.aef"
 parameter "CallControlGroupID" "0"
 parameter "strMWI_OFF_DN" "8001"
 parameter "strMWI_ON_DN" "8000"
 end application


Any other ideas?

Dan.

On Tue, Sep 30, 2008 at 10:03 PM, William Roy <William.Roy at l7.com.au> wrote:
> Check that you have set MWI indicate on and off numbers in Unity Express. Then on CUCME check your ephone-dn's that has been setup for MWI on and off and make sure it has the corresponding number for the MWI with the appropriate amount of dots after the number to match the number of digits for your extensions,
>
> ie. if you have 4 digit dialling
>
> !
> ephone-dn 2
> number 2000....
> mwi on
> !
> ephone-dn 3
> number 2001....
> mwi off
> !
>
> regards
> Wil
> ________________________________________
> From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of Dan Letkeman [danletkeman at gmail.com]
> Sent: Wednesday, 1 October 2008 10:39 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] mwi not turning on
>
> Hello,
>
> I have 12 ISR routers in our organization.  All of them are running
> the same version of CUCME and Unity Express.  One of the locations has
> issues with the MWI light not working on any of the phones.  Is there
> a place that I can start troubleshooting?
>
> Thanks,
> Dan.
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>