[cisco-voip] mwi not turning on

[William Roy]

Check that you have set MWI indicate on and off numbers in Unity Express. Then on CUCME check your ephone-dn's that has been setup for MWI on and off and make sure it has the corresponding number for the MWI with the appropriate amount of dots after the number to match the number of digits for your extensions,

ie. if you have 4 digit dialling

!
ephone-dn 2
number 2000....
mwi on
!
ephone-dn 3
number 2001....
mwi off
!

regards
Wil
________________________________________
From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of Dan Letkeman [danletkeman at gmail.com]
Sent: Wednesday, 1 October 2008 10:39 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] mwi not turning on

Hello,

I have 12 ISR routers in our organization.  All of them are running
the same version of CUCME and Unity Express.  One of the locations has
issues with the MWI light not working on any of the phones.  Is there
a place that I can start troubleshooting?

Thanks,
Dan.
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