[cisco-voip] Another attendent console server

[Curtis, Adam]

We currently have 3 people who are actively logged into our Attendant Console and they all use the same pilot point. Create a user ID for each of them and set the AC to something other than a Top-Down hunt and you should be all set.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Friday, April 03, 2009 12:45 PM
To: kurakani at yahoo.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Another attendent console server

If you are referring to the traditional ac client (NOT arc), then you can have as many as you like. You will need to setup a separate user id for them. I'm not sure if you need another ac pilot point or not as I haven't done it that way in a while.


Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of kurakani
Sent: Friday, April 03, 2009 11:39 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Another attendent console server

Is it possible to have attendent console installed in second machine for load balancing purpose. Sometimes we get too many calls making it hard for one person to handle them so want to have 2nd person handle some of the calls. I would really appreciate to know if it involves any special configuration issues.

Thanks


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