[cisco-voip] Cisco IP Phone Agent - configuration help

[Micah Bennett]

Thanks guys.  Ill report back if I get stuck.

Micah Bennett
Telecommunications Admin
Active Outdoors
3055 Lebanon Rd, Ste 2301
Nashville, TN  37214
Extension: 2357
Office: 615-263-4066
Mobile: 615-207-0318
Email: micah.bennett at als-xtn.com
Website: www.als-xtn.com


-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Friday, April 03, 2009 1:35 PM
To: Rasim Duric
Cc: Micah Bennett; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco IP Phone Agent - configuration help

Yeah, the HA switchover with IPPA isn't automatic unfortunately.
I don't remember needing to change any url for it to work..  I guess
try what's in the doc and if it doesn't work then monkey with it ?
On 4/3/09, Rasim Duric <rduric at uoguelph.ca> wrote:
> We do have two IP Phone services created for our IP Phone agents, i.e. one
> for each CRS server IP.
>
> If the primary (master) server is down the IP phone agents are able to
> manually login to another server when this secondary server becomes the
> master. You're procedures would instruct the agents to login into another
> server (service on the phone) if they were not able login into the first
> CRS server. The agents would get some error messages on their phones if
> they are not able to login.
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
> Sent: Friday, April 03, 2009 12:22 PM
> To: Ed Leatherman
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Cisco IP Phone Agent - configuration help
>
> Thanks Ed
>
> I did find some clearer information in the CAD install guide.  I am a bit
> confused about one statement:
>
> "If you have a redundant system, you should create two IP Phone services,
> one for each IPCC Express engine server IP address."
>
> Since I have a HA deployment, do I need to create two services, one for
> each CRS Server IP?
>
> If I do create two, do I assign both to the phone, and how does the agent
> know which one to select since they are not aware of what server may be
> running as the primary at a given time.
>
> Also it appears that this service is located on the CRS servers instead of
> the CM servers like the Ext Mobility service.
>
> The document provides the below example.
>
> Service URL. Enter the URL for the service. For example:
> http://192.168.252.44:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
>
> where:
> │ 192.168.252.44 is the IP address of the machine where the IP Phone
> Agent service is loaded
> │ 6293 is the Tomcat webserver port (if 6293 is not the port number, check
> the port parameter in the file C:\Program
> Files\Cisco\Desktop\Tomcat\conf\server.xml for the correct value.)
> │ ipphone/jsp/... is the path to the jsp page under Tomcat on the machine
> where the IPPA service is loaded
>
> NOTE: You will not find a file called IPAgentInitial.jsp at this location;
> there will be a file called IPAgentInitial.class, which contains the
> implementation of the .jsp file.
>
> On my CRS servers, when I look for service file, the path is not exactly
> as mentioned in the example.  Do I need to use the example form or the
> actual path on my server?
>
> Micah Bennett
> Telecommunications Admin
> Active Outdoors
>
> -----Original Message-----
> From: Ed Leatherman [mailto:ealeatherman at gmail.com]
> Sent: Friday, April 03, 2009 10:11 AM
> To: Micah Bennett
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Cisco IP Phone Agent - configuration help
>
> Doesn't require an outage to turn on that I can remember. The service
> URL and configuration for the CM side of things should be in the CRS
> docs, if I get a chance to dig it up I will pass it along but you
> should be able to find it, probably not in the main crs administrator
> guide its probably in the CAD install guide or something similar.
>
> IP phone will of course need associated with your rmjtapi user.
>
> You will also need a user account called "telecaster" that will need
> to be associated with the IP Phone. the setup info for this account
> should be with the other configuration instructions. I think the
> password for that account is also "telecaster"
>
> Those are the only things I can remember offhand.
>
> On Fri, Apr 3, 2009 at 10:40 AM, Micah Bennett <mbennett at als-xtn.com>
> wrote:
>> Hello All
>>
>> CCM 4.2(3)
>>
>> CRS 4.0(5) Premium
>>
>> In our current deployment, we use extension mobility and all call center
>> agents use Cisco Agent Desktop (6.1.4.5) to connect to the CRS system
> for
>> calls.
>>
>> I have a new group of agents coming on in a few weeks that need to use
> the
>> Cisco IP Phone Agent option instead of the CAD software.  Their phones
> will
>> be on my network, but their PCs will not be.
>>
>> I need some direction on setting this up.
>>
>> I assume the service has to be enabled on the Call Manager so that I can
>> assign it to my 7940 phones.  I can't seem to find any directions on how
> to
>> do this.
>>
>> Is that the main part?  I understand from my previous post that running
> some
>> agents on CAD and some on IPPA should not be a problem.  They all show
> up
>> the same for the supervisor view and have similar options (on phone and
>> software).
>>
>> Does turning on any of this stuff such as the service, require a reboot
> or
>> outage of the systems.  If so, I will need to coordinate that for the
> off
>> hours.
>>
>> Thanks in advance for your help.
>>
>> Micah Bennett
>>
>> Telecommunications Admin
>>
>> Active Outdoors
>>
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>> cisco-voip at puck.nether.net
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>>
>>
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
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>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations