[cisco-voip] MWI Request Pending ON

[Steven Sarte]

This was the error which is now fixed because of ACL's were blocking
access to the domain controller.

Event Type:	Warning
Event Source:	CiscoUnity_DSAD
Event Category:	Warning
Event ID:	1017
Date:		4/6/2009
Time:		1:17:52 PM
User:		N/A
Computer:	UNITY01P
Description:
The Cisco Unity service that monitors Active Directory (AvDSAD) is
skipping a synchronization cycle because it failed to connect to
domain controller XXXXXXXSDC1.york-claims.com. Ensure that the server
is accessible and is configured as a domain controller, and that no
DNS issues exist. The service has failed to connect to this domain
controller for 14 consecutive synchronization cycle(s). After 15
consecutive failed connection(s), The Cisco Unity service that
monitors Active Directory (AvDSAD) will attempt to connect to a
different domain controller.

Diagnostic Info:

Domain Controller: XXXXXXXDC1.york-claims.com
Binding String: LDAP://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE
Error Code: ERROR_DS_UNAVAILABLE
Description: The directory service is unavailable.

I do have traces from CM and I see that Unity does contact callmanager
to set the MWI.

Thanks,
Steven

On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
> What did you find in the application event log? Hit the manual
> refresh, wait a minute or two, and see what warnings or errors were
> generated.
>
> On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>> We did have this issue with the Unity box not able to communicate to
>> the Active Directory because of ACL's which our security group
>> implemented but we took care of that.
>>
>> I deleted a user from Unity and recreated the account still didn't work.
>>
>> Thanks,
>> Steven
>>
>> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>> Always a good idea to start in the application log and look for
>>> warnings or errors. There are a few possible causes for this condition
>>> and most/all of them throw a vaguely useful event.
>>>
>>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>> I have an update on this, Indicator Lamps states ON in Unity but no
>>>> light on the phone.
>>>>
>>>> Thanks,
>>>> Steven Sarte
>>>>
>>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>> I'm having this situation for a new site we just brought up the MWI
>>>>> lights aren't working.  In Unity it just states MWI Request is pending
>>>>> ON.  Tripled checked CSS, not the issue.
>>>>>
>>>>> Thanks,
>>>>> Steven Sarte
>>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>
>>
>