[cisco-voip] MWI Request Pending ON

[Duy Nguyen]

If Unity shows MWI light on, what does the phone webpage says?  What version
of CUCM and Unity do you have?

On Tue, Apr 7, 2009 at 12:18 PM, Steven Sarte <steven.sarte at gmail.com>wrote:

> This was the error which is now fixed because of ACL's were blocking
> access to the domain controller.
>
> Event Type:     Warning
> Event Source:   CiscoUnity_DSAD
> Event Category: Warning
> Event ID:       1017
> Date:           4/6/2009
> Time:           1:17:52 PM
> User:           N/A
> Computer:       UNITY01P
> Description:
> The Cisco Unity service that monitors Active Directory (AvDSAD) is
> skipping a synchronization cycle because it failed to connect to
> domain controller XXXXXXXSDC1.york-claims.com. Ensure that the server
> is accessible and is configured as a domain controller, and that no
> DNS issues exist. The service has failed to connect to this domain
> controller for 14 consecutive synchronization cycle(s). After 15
> consecutive failed connection(s), The Cisco Unity service that
> monitors Active Directory (AvDSAD) will attempt to connect to a
> different domain controller.
>
> Diagnostic Info:
>
> Domain Controller: XXXXXXXDC1.york-claims.com
> Binding String: LDAP://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE
> Error Code: ERROR_DS_UNAVAILABLE
> Description: The directory service is unavailable.
>
> I do have traces from CM and I see that Unity does contact callmanager
> to set the MWI.
>
> Thanks,
> Steven
>
> On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
> > What did you find in the application event log? Hit the manual
> > refresh, wait a minute or two, and see what warnings or errors were
> > generated.
> >
> > On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <steven.sarte at gmail.com>
> wrote:
> >> We did have this issue with the Unity box not able to communicate to
> >> the Active Directory because of ACL's which our security group
> >> implemented but we took care of that.
> >>
> >> I deleted a user from Unity and recreated the account still didn't work.
> >>
> >> Thanks,
> >> Steven
> >>
> >> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
> >>> Always a good idea to start in the application log and look for
> >>> warnings or errors. There are a few possible causes for this condition
> >>> and most/all of them throw a vaguely useful event.
> >>>
> >>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <steven.sarte at gmail.com>
> wrote:
> >>>> I have an update on this, Indicator Lamps states ON in Unity but no
> >>>> light on the phone.
> >>>>
> >>>> Thanks,
> >>>> Steven Sarte
> >>>>
> >>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <steven.sarte at gmail.com>
> wrote:
> >>>>> I'm having this situation for a new site we just brought up the MWI
> >>>>> lights aren't working.  In Unity it just states MWI Request is
> pending
> >>>>> ON.  Tripled checked CSS, not the issue.
> >>>>>
> >>>>> Thanks,
> >>>>> Steven Sarte
> >>>>>
> >>>> _______________________________________________
> >>>> cisco-voip mailing list
> >>>> cisco-voip at puck.nether.net
> >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>>>
> >>>
> >>
> >
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