[cisco-voip] MWI Request Pending ON

Tue Apr 7 19:35:18 EDT 2009

It should still work as a temporary fix.
________________________________________
From: Steven Sarte [steven.sarte at gmail.com]
Sent: Tuesday, April 07, 2009 4:38 PM
To: Curtis, Adam
Cc: Pat Hayes; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI Request Pending ON

On my other cluster 4.1 and Unity 4.0 I was able to dial the MWI
numbers to turn on and off the light.  Is this still possible on CM
6.1 and Unity 5.0?  I have decideded to reboot the CallManager
tomorrow morning.  If that doesn't work time to give TAC a call.

Thanks,
Steven

On Tue, Apr 7, 2009 at 3:24 PM, Curtis, Adam <ACurtis at pizzagalli.com> wrote:
> We had this happen two weeks ago, and we resolved it by:
> 1) Going into the Unity Diagnostic tools and using DOHPropTest
> 2) Opening MailUsers-> kstallcop-> AVP_SWITCH_ID and making sure the value for that user matches the Integration ID in the Telephone Integration Manager-> Properties for the Unity Server
> 3) Once those two IDs match we did a full resync and everything worked again.
>
> Adam Curtis
> Pizzagalli Construction Company
> IT Support Technician
> (802) 651-1319
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Steven Sarte
> Sent: Tuesday, April 07, 2009 3:17 PM
> To: Pat Hayes
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MWI Request Pending ON
>
> CallManager 6.1 Unity 5.0
>
> Unity states it's on ON.
>
> Checked CSS, no issue.
>
> As for Event Viewer I do see this, which is still happening for two users.
>
> Event Type:     Warning
> Event Source:   CiscoUnity_Notifier
> Event Category: Run
> Event ID:       1008
> Date:           2/18/2009
> Time:           4:04:19 PM
> User:           N/A
> Computer:       SWUNITY01P
> Description:
> Received message event eNOTIFYQ_ACTION_MSG_NEW [2] on NotifyQ for user
> cn=kstallcop,cn=Recipients,OU=YORK,O=York Insurance Services Group who
> is not monitored.  No MWI or notifications will occur for this user.
> To correct, perform a resync of all mailusers with UTIM: go to the
> Properties tab of your integration and press the Resynchronize button.
>
> Thanks,
> Steven
>
> On Tue, Apr 7, 2009 at 2:18 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>> Ok but, that's time stamped yesterday. I was asking if any events were
>> thrown within a minute or two of you forcing a resync on a user. In
>> any case, you said you have traces that show Unity dialing out the
>> MWI, so that rules out a lot.
>>
>> That really comes down to a ccm config problem. You said you checked
>> CSSs, but it is probably time to go back. Specifically, you need to
>> verify that:
>>
>> 1. Unity voicemail ports have a CSS that contains the partition of the
>> MWI on/off code
>> 2. The MWI on/off code has a CSS that contains the partition of
>> whatever phones you are trying to light.
>>
>> If you have to make any changes, you'll need to restart Unity to get
>> the ports to re-register. If that doesn't get you anywhere, probably
>> time to open a TAC case.
>>
>> On Tue, Apr 7, 2009 at 1:18 PM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>> This was the error which is now fixed because of ACL's were blocking
>>> access to the domain controller.
>>>
>>> Event Type:     Warning
>>> Event Source:   CiscoUnity_DSAD
>>> Event Category: Warning
>>> Event ID:       1017
>>> Date:           4/6/2009
>>> Time:           1:17:52 PM
>>> User:           N/A
>>> Computer:       UNITY01P
>>> Description:
>>> The Cisco Unity service that monitors Active Directory (AvDSAD) is
>>> skipping a synchronization cycle because it failed to connect to
>>> domain controller XXXXXXXSDC1.york-claims.com. Ensure that the server
>>> is accessible and is configured as a domain controller, and that no
>>> DNS issues exist. The service has failed to connect to this domain
>>> controller for 14 consecutive synchronization cycle(s). After 15
>>> consecutive failed connection(s), The Cisco Unity service that
>>> monitors Active Directory (AvDSAD) will attempt to connect to a
>>> different domain controller.
>>>
>>> Diagnostic Info:
>>>
>>> Domain Controller: XXXXXXXDC1.york-claims.com
>>> Binding String: LDAP://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE
>>> Error Code: ERROR_DS_UNAVAILABLE
>>> Description: The directory service is unavailable.
>>>
>>> I do have traces from CM and I see that Unity does contact callmanager
>>> to set the MWI.
>>>
>>> Thanks,
>>> Steven
>>>
>>> On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>>> What did you find in the application event log? Hit the manual
>>>> refresh, wait a minute or two, and see what warnings or errors were
>>>> generated.
>>>>
>>>> On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>> We did have this issue with the Unity box not able to communicate to
>>>>> the Active Directory because of ACL's which our security group
>>>>> implemented but we took care of that.
>>>>>
>>>>> I deleted a user from Unity and recreated the account still didn't work.
>>>>>
>>>>> Thanks,
>>>>> Steven
>>>>>
>>>>> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>>>>> Always a good idea to start in the application log and look for
>>>>>> warnings or errors. There are a few possible causes for this condition
>>>>>> and most/all of them throw a vaguely useful event.
>>>>>>
>>>>>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>>> I have an update on this, Indicator Lamps states ON in Unity but no
>>>>>>> light on the phone.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Steven Sarte
>>>>>>>
>>>>>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>>>> I'm having this situation for a new site we just brought up the MWI
>>>>>>>> lights aren't working.  In Unity it just states MWI Request is pending
>>>>>>>> ON.  Tripled checked CSS, not the issue.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Steven Sarte
>>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> cisco-voip mailing list
>>>>>>> cisco-voip at puck.nether.net
>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
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